Contact Remote Customer Service

Why should I report an Issue with Remote for Fire TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xanong to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You may need to Accept a Prompt on the Target Device if you are Connecting to if for the First Time form Your Device.

2. Please Make Sure the Target Device has Network ADB Bnabled.

3. This app is not the official Amazon Fire Stick app.

1. An option to use voice search would be great with the ability to show/hide the button for those who do/do not have it.Works OK in a pinch, ads are super annoying, and it lies and says the app requires no permissions but at the same time has 8 permissions including make your phone vibrate every time you push a button to control the remote so that makes me cringeTrash u still need the factory remote to connect so this remote makes no sense... But the only real reason we need a remote on r phone is we either lost the remote or the batteries died n we don't have access to none at the time so dat alone make this app pointless.... There an app remote on play store that does not need the original remote to use so this app gets no starts ignore that twinkle u see up there it's fake ⭐😒Wasn't able to launch mouse toggle for fire tv app.

2. This problem seems to be there when using my TV's universal remote with fire tv as well, everything works except double click on play/pause buttonYou keep telling me to go in to settings on my fire stick which if I had the remote I would be able to but I'm downloading a remote and I can't use it because I have to do something in the settings which the feats the purpose of having to download a remoteSet it up as a back up because my kids are always using the remote.

3. Well cant find the remote and the app just keeps "loading" and won't work.Used this app for the first time this morning for Church service.

4. It keeps finding my 2nd device doesn't display my 1st device even though everything is connected through the same network.

5. I especially like that when you have your Bluetooth headphones connected to your device the sound comes through both TV and device.

6. So not hard to just mute the one you don’t want to hear.1. This app needs a way to manually enter an IP address and store it with a desired name.

7. It has a slight delay but other than that it was super easy and worked as promoted.

8. Sound works great.

9. Pictures and videos are clear with a 1 second latency I’d say.

10. Simple design and is relatively stable.

11. Can’t say enough about good things about it.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for Fire TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for Fire TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for Fire TV" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.