Contact Privacy.com Customer Service

Why should I report an Issue with Privacy.com?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pay With Privacy, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Start shopping and enjoy the added layer of protection Privacy provides to protect you from payment card theft and fraud. - Shield your true financial information: Our Privacy Cards mask your debit card or bank account number to help protect you from card theft and fraud.

2. Pay with greater privacy and security anytime, anywhere on desktop or on mobile. - Create merchant-locked and one-time-use cards: Our cards automatically "lock" to the first merchant they are used at, so if the merchant is ever breached, the card number can never be used anywhere else.

3. Getting started with Privacy is simple: create your account, verify your information, securely link your bank account or debit card, and request your first virtual card.

4. Join over 250,000 users who have saved millions of dollars by using Privacy to block unwanted charges from compromised cards, overcharging, hidden fees, and forgotten subscriptions.

5. Stop exposing your credit or debit card information and protect your online payments with Privacy.

6. You can also create one-time-use cards that automatically close after a single transaction. - Take complete control over your spending: Set customizable spending limits to prevent overcharging and block hidden fees—perfect for managing subscriptions and recurring expenses.

7. If a transaction goes over the limit, we will automatically decline it. - Leverage real-time transaction monitoring: Receive notifications any time a Privacy Card is used.

8. Privacy’s core product is free to use on domestic transactions, because, like other card companies, we collect transaction fees from merchants.

9. Privacy Cards can be used at most merchants that accept credit and debit cards.

10. Easily pause, unpause, and close Privacy Cards any time with just one push of a button.

11. The security of our users’ personal information and data is critical to everything that we do at Privacy.

1. Now perhaps I'm missing something, but there appears to be no way to display the amount remaining before the spend limit you've set is reached, or conversely, as on the desktop site shows, $total.spent/$spendlim3 cardit.set per (month, year, whole card).I've been using Privacy for a little over a year now and it's quickly become the most helpful and indispensable financial tool of all that I use.

2. This app has come in handy when I just wanted to do a free trial of something but I have to give credit card details and they make it very difficult to figure out how to cancel, so I just set a $1 spending limit so they can't charge me.

3. prevents charges from free trials ending, or recurring subscriptions from changing their price, protects your real credit card info, and best of all, it doesnt cost you anything.

4. Only thing keeping me from giving 5 stars.With the increased state of cyber intrusions on all our systems, I have grown fond of this service, to protect my credit card info.

5. Now you may say thats sketchy, right? when a product is free, that means YOU are the product, right? nope! privacy makes money because instead of your bank getting the debit card % cut, privacy does.

6. Privacy has truly made my life easier and makes tracking my spending easier, as an unintended side effect of seeing all transactions by card type.

7. They can't with PrivacyI've been locked out of the app and can't enter to manage my cards / subscriptions because of "suspicious activity" and every time I put the email 2-factor code in it says "request timeout" while the internet works great on every other app.

8. There are some usability issues with the app itself that could be improved and some things that are not intuitive even after using it over and over like the red button in the upper cornerAmazing! At first I was skeptical but this app is a game changer when it comes to paying for things online.

9. This kind of app can not fail like this when I can be charged by so many subscriptions that I can't even remember every one with no way to pause it.I've used this service for years now, and apart from some issues when I first started using the app, it's incredible.

10. The protection Privacy provides is unmatched, and since using it, I wouldn't want to live without it!Overall this is an amazingly useful service and a logical and easy-to-use companion app.

11. I like narrowing the security of the transaction to the vendor and or putting a limit on the spending in case the vendor starts to charge me for recurring charges or any other crazy stuff.

1. Fix Privacy.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Privacy.com: Restarting the app will resolve most errors.
2. Update the Privacy.com App. Here is how:
   1. On Android goto PlayStore » Search for "Privacy.com" » Open Privacy.com » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Privacy.com » click "UPDATE".
3. Clear Privacy.com app cache: Clearing cached data will force your app to retrieve the latest data directly from Privacy.com servers.
   1. On Android, goto Settings » Apps » Select "Privacy.com" » click Storage » click "Clear Cache".
4. Check Privacy.com app permissions. If any of these permissions required to use your device's features are disenabled, Privacy.com might not work.
5. Uninstall and reinstall Privacy.com. If nothing else has worked, completely uninstall Privacy.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Privacy.com not working

2. Fix Privacy.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Privacy.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Privacy.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Privacy.com may not be able to connect to the Internet when running in the background.