Contact Trail Customer Service

Why should I report an Issue with Trailforks?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trailforks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wished it was a number to corpus so I could send you an invoice for the time and the gas and moist day trying to drive to these trails.App gets worse (including PRO) while prices go WAY up!! The free version is next to useless but the PRO subscription is way too expensive.

2. My friend has trail pilot on his iPhone, it it gives him audio turn by turn directions on trails and it's FREE! I was so jealous, but unfortunately, it's not available on android.Horrible app.

3. Not as many features but it is now my go to.For being a paid app I honestly think it sucks, all it shows is trails, it doesn't guide you, you have to stop at everything intersection to pull the map up to see where your going, and it's just kind of hard to navigate.

4. Sure you can delete it out of history but it doesn't actually delete it from the report and now I have four different reports on the same damn trail because this app can't do anything rightAbsolutely worst app I've ever used in my entire life.

5. Not even close to being a necessary app for most outdoor enthusiasts)..... 2nd, adding things like "national scenic trails" layer for example, that you can't permanently disable is an annoying distracting layer.

6. The latest version with social media included is a joke! Focus on making the maps better, give an option to download higher quality maps not making it Instagram! Most of us outdoors men hate the socials as it is.

7. Recommend you try any other trail app.I really like using this app to find trails.

8. Trying to edit or delete a report because the app decided it wanted to default to a different trail can't do.

9. I use it in Spain and it has helped me find many new trails and trail networks.

10. For the love of god, why are you turning a navigation app into a social media platform??Doesn't work lately.

11. The riders are responsible for all the trail maps, reports etc.

1. Fix Trail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Trail: Restarting the app will resolve most errors.
2. Update the Trail App. Here is how:
   1. On Android goto PlayStore » Search for "Trail" » Open Trailforks » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trail » click "UPDATE".
3. Clear Trailforks app cache: Clearing cached data will force your app to retrieve the latest data directly from Trail servers.
   1. On Android, goto Settings » Apps » Select "Trailforks" » click Storage » click "Clear Cache".
4. Check Trail app permissions. If any of these permissions required to use your device's features are disenabled, Trail might not work.
5. Uninstall and reinstall Trail. If nothing else has worked, completely uninstall Trail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Trail not working

2. Fix Trail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Trail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Trail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Trail may not be able to connect to the Internet when running in the background.