Contact HorseGlobe Customer Service

Why should I report an Issue with HorseGlobe - Share Your Trails?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HorseGlobe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This type of app needs to be very easy to use so I can focus on my horse and ride instead of trying to make a complicated app work.After some great customer service from HorseGlobe it works great! We discovered that for some reason the volume has to be turned up.

2. I basically do the same trail over and over again, it would be great if it could remember that and I didn't have to enter name, category and difficulty level every time.

3. My fav trail riding app so far.I don't understand why I have to turn the volume level to maximum to track my rides.

4. I cant emphasize enough how impressed we were with the customer service.Easy to use, piece of mind if I lose my way I can use the app to find my way home, I have terrible sense of direction.

5. Finally, the one trail I recorded got lost when I tried to upload it at the end of my ride.

6. I had trouble getting the app to work at first, but the customer service was awesome they helped me solve the issue.

7. Love itI tried it few times and it worked good, loved how it shows how fast I gallop,While trying to register/sign up, it tells me I don't have the permission to perform this action.

8. Cannot comment on how easily to follow trails as the nearest one is 113km from me, however I can not figure out how to follow a trail anyway.

9. And if I'm lost I always can stop and turn on the volume, if I'm not able to do this, I have bigger problems than beeing lost.

10. And nothing is more disturbing than an App which starts talking unasked! At least let the user choose if he wants this setting or not!Tried many times to record trails.

11. It is also a problem that the volume must be on full when recording a trail.

1. Fix HorseGlobe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HorseGlobe: Restarting the app will resolve most errors.
2. Update the HorseGlobe App. Here is how:
   1. On Android goto PlayStore » Search for "HorseGlobe" » Open HorseGlobe - Share Your Trails » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HorseGlobe » click "UPDATE".
3. Clear HorseGlobe - Share Your Trails app cache: Clearing cached data will force your app to retrieve the latest data directly from HorseGlobe servers.
   1. On Android, goto Settings » Apps » Select "HorseGlobe - Share Your Trails" » click Storage » click "Clear Cache".
4. Check HorseGlobe app permissions. If any of these permissions required to use your device's features are disenabled, HorseGlobe might not work.
5. Uninstall and reinstall HorseGlobe. If nothing else has worked, completely uninstall HorseGlobe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HorseGlobe not working

2. Fix HorseGlobe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HorseGlobe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HorseGlobe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HorseGlobe may not be able to connect to the Internet when running in the background.