Contact TouchTrails Customer Service

Why should I report an Issue with TouchTrails: Route Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of pixelclash to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But trying to resume with either end doesn't seem to work.Nice but not quite there yet..excellent UI that makes it easy to plot a route for myountain runs, but REALLY needs a way to edit plots to fine tune and a "snap" to road (in my case trail) feature to make easier.

2. THEN they want $7/year! It doesn't work good enough for that! UPDATE: 1/18/20 The merge tracks is kinda helpful but it doesn't let you pick two points to merge, it kinda guesses.

3. Can't seem to be able to set any way point whatsoever.It keeps on twisting my view and the app keeps on stopping although it a great appJust used it for a biology project planning my tour through some terrain and measuring the height profile.

4. Why do developers not offer both options, especially when there are so many superior competitor products that do, or at least disclose the rip-off scheme in detail in the 'About' description, so that one does not waste time with subscription-based (cr)apps? This milkingware has been uninstalled, replaced with two better alternatives that can be bought instead of rented.

5. Don't mind a subscription, but currently at $7.99 it's a turn off, would jump on if a little cheaper at $4.99. Need to really test out exporting also to test with my Coros Apex watch, but have to subscribe to do that (even though there is a 14 day trial)..Sketchy, even with stylus.

6. I tried another and understood it in 5 seconds.Amongst all similar apps, this one is the closest to being good enough, but not quite yet! A tool tutorial would be nice.

7. As soon as I touch screen after selecting straight line to, it reverts back to the manual input tool with squiggly lines.

8. Perfect for that and definitely can replace google maps 👍Excellent App, really quick to update as you moveDrawing a route is difficult with even a stylus.

9. The straight line tool don't seem to work.

10. The app needs the ability to "move" points instead of just deleting then redrawing... which results in jaggedy lines.

11. update* I feel as though drawing a line has become much more difficult then it was prior to update.

1. Fix TouchTrails Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TouchTrails: Restarting the app will resolve most errors.
2. Update the TouchTrails App. Here is how:
   1. On Android goto PlayStore » Search for "TouchTrails" » Open TouchTrails: Route Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TouchTrails » click "UPDATE".
3. Clear TouchTrails: Route Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from TouchTrails servers.
   1. On Android, goto Settings » Apps » Select "TouchTrails: Route Planner" » click Storage » click "Clear Cache".
4. Check TouchTrails app permissions. If any of these permissions required to use your device's features are disenabled, TouchTrails might not work.
5. Uninstall and reinstall TouchTrails. If nothing else has worked, completely uninstall TouchTrails then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TouchTrails not working

2. Fix TouchTrails Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TouchTrails be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TouchTrails not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TouchTrails may not be able to connect to the Internet when running in the background.