Contact onX Offroad Customer Service

Why should I report an Issue with onX Offroad: Trail Maps & GPS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of onXmaps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Crashes constantly, tons of bugs, and when used with Android auto there's no way to get your route to show up on the cars screen, which makes you still have to have your phone out to see the route, utterly defeating the purpose of having Android auto integration.

2. I chose 4x4 but when I exit the app it doesn't remember my preference and shows all.It's worth it for all the information it has about the trails, and the quality of the maps is great, but the app is absolutely terrible.

3. Using an S22+ and Android auto on a '23 4runner.I've used this app to drive and hike thousands of miles of unpaved areas.

4. I thought it was sad/funny that once my 7 day free trial went away, losing all the premium features caused all the visual clutter to go away making it easier to at least navigate the actual map.The webinars, their website and their YouTube video support is fantastic.

5. When using it with Android Auto, it must also be running and displaying on your phone.

6. I'll keep using it, hoping they continue to make improvements.Absolutely horrible user interface, but can be useful, especially with carplay.

7. The icon for the vehicles location is too large and makes it difficult to see where to go when trails intersect.

8. I've been using OsmAnd for the last few years and it does take a little work to get set up the way I like, but it is so much better than onx once set up.

9. PLEASE fix offline maps to allow me to download large areas or entire states.

10. Great for being able to stay on trails and determining if they are too difficult.

11. The map sizes are so small that it takes me many maps to store a large enough area to be useful.

1. Fix onX Offroad Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart onX Offroad: Restarting the app will resolve most errors.
2. Update the onX Offroad App. Here is how:
   1. On Android goto PlayStore » Search for "onX Offroad" » Open onX Offroad: Trail Maps & GPS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for onX Offroad » click "UPDATE".
3. Clear onX Offroad: Trail Maps & GPS app cache: Clearing cached data will force your app to retrieve the latest data directly from onX Offroad servers.
   1. On Android, goto Settings » Apps » Select "onX Offroad: Trail Maps & GPS" » click Storage » click "Clear Cache".
4. Check onX Offroad app permissions. If any of these permissions required to use your device's features are disenabled, onX Offroad might not work.
5. Uninstall and reinstall onX Offroad. If nothing else has worked, completely uninstall onX Offroad then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing onX Offroad not working

2. Fix onX Offroad Server issues & Internet Connection

1. Check network connection: An unstable Internet will make onX Offroad be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to onX Offroad not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, onX Offroad may not be able to connect to the Internet when running in the background.