Contact Secret Photo Vault Customer Service

Why should I report an Issue with Secret Photo Vault: PhotoGuard?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cubetix Private Photo Vault to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So even though you're backing everything up to the cloud, it's still takes up space on your phone.Very simple but with good default features, would like more controller of app look, feel, and functions; but best photo lock app I've found, love it.

2. Combine with a very long wait to shoot next video even if it does manage to save and I can't use it for videos at all, my primary interest in the app.I never leave reviews on apps, but this is probably one of the better photo vault apps that I've used so I wanted to give praise and suggest a feature or two.

3. It takes very long to encrypt the video (not the apps fault I'm sure) but if the screen happens to lock (before encrypting is done) while you're waiting that very long time then the video will be completely lost.

4. *edit: it turns out I can't decide what place to store the encrypted folder, some thumbnails will break, it changes the date created dates so everything is unorganized now, YOU CANNOT SELECT ALL AND MASS DECRYPT FILES, and also you are spammed with ads for a sub par app.I loved this app so much I paid for premium.

5. Warning!Out of the blue this new update won't let me access it anymore.. I open it and it completely freezes everything else while never "updating" itself... (If you guys need it) there's an app called keepsake it's just like this one but with no surprise updates that freeze your phone.

6. And the best part is, you actually get to keep them and access the app whenever you want :DThis app encrypts your photos from your album and keeps them safe.

7. Only thing I wish is that the cloud storage took away from storage on your phone.

8. I do wish that you could drag and rearrange albums and photos if possible, or choose custom album covers.

9. If the $10 lifetime purchase included a Cloud save or any of those features, I'd gladly get it.Initially PhotoGuard worked, for a couple days.

10. However, after placing your photos in the vault they stop showing up in other apps.

11. Only problem is that occasionally after putting a video in the app, it will reappear in my normal gallery some time later, with another copy still stored in the app.

1. Fix Secret Photo Vault Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Secret Photo Vault: Restarting the app will resolve most errors.
2. Update the Secret Photo Vault App. Here is how:
   1. On Android goto PlayStore » Search for "Secret Photo Vault" » Open Secret Photo Vault: PhotoGuard » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Secret Photo Vault » click "UPDATE".
3. Clear Secret Photo Vault: PhotoGuard app cache: Clearing cached data will force your app to retrieve the latest data directly from Secret Photo Vault servers.
   1. On Android, goto Settings » Apps » Select "Secret Photo Vault: PhotoGuard" » click Storage » click "Clear Cache".
4. Check Secret Photo Vault app permissions. If any of these permissions required to use your device's features are disenabled, Secret Photo Vault might not work.
5. Uninstall and reinstall Secret Photo Vault. If nothing else has worked, completely uninstall Secret Photo Vault then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Secret Photo Vault not working

2. Fix Secret Photo Vault Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Secret Photo Vault be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Secret Photo Vault not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Secret Photo Vault may not be able to connect to the Internet when running in the background.