Published by Photo Vault Developer Team on Jun 9, 2024

Report an issue with PhotoVault Secret Photo Album.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PhotoVault Secret Photo Album?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Photo Vault Developer Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PhotoVault  Secret Photo Album image 1 contact PhotoVault  Secret Photo Album image 2

PhotoVault Secret Photo Album Customer Insights

1. I like this Photo Vault, Thank youI lost my old phone and I want to recover my photos to my new phone which were stored in old phone.

2. Great app to store all your photos and videos privately, and you can be sure no one will enter your PhotoVault, it is protected with a password pattern or fingerprints.

3. I have looged in new phone through my gmail but my photos are not recovered.

4. And very easy to import your photos and videos.

5. I just lost every single pic in the last update.

6. User friendly.

7. What can I do now? Please help meThanks.

Steps to Troubleshoot & Fix PhotoVault Secret Photo Album Issues

1. Fix PhotoVault Secret Photo Album Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PhotoVault Secret Photo Album: Restarting the app will resolve most errors.
  2. Update the PhotoVault Secret Photo Album App. Here is how:
    1. On Android goto PlayStore » Search for "PhotoVault Secret Photo Album" » Open PhotoVault Secret Photo Album » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoVault Secret Photo Album » click "UPDATE".
  3. Clear PhotoVault Secret Photo Album app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoVault Secret Photo Album servers.
    1. On Android, goto Settings » Apps » Select "PhotoVault Secret Photo Album" » click Storage » click "Clear Cache".
  4. Check PhotoVault Secret Photo Album app permissions. If any of these permissions required to use your device's features are disenabled, PhotoVault Secret Photo Album might not work.
  5. Uninstall and reinstall PhotoVault Secret Photo Album. If nothing else has worked, completely uninstall PhotoVault Secret Photo Album then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PhotoVault Secret Photo Album not working


2. Fix PhotoVault Secret Photo Album Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PhotoVault Secret Photo Album be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PhotoVault Secret Photo Album not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PhotoVault Secret Photo Album may not be able to connect to the Internet when running in the background.

Reported Issues