Contact Pace Control Customer Service

Why should I report an Issue with Pace Control - running pacer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PBkSoft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you face the issue that Pace Control does not track your whole run and/or does not save it, make sure you disable any battery optimizations for Pace Control in Android settings. • Reliable pace information - pace calculation algorithm optimized to handle the gps signal in a way which results in stable and reliable readings. • Voice feedback - no need to look at your phone to get pace information, you will hear the messages read to you regularly and frequently (even every 200m or 1/8 mile) in your headphones. • REMOTE RACE - run a race against your friend, who can be far far away from you, with real-time feedback. • Finish time prediction - calculation of estimated finish time based on distance already achieved and current pace. • Shadow runner - tracking race progress vs a virtual runner running in a predefined time and using a predefined strategy. • Negative split - improve your results by running using the negative split strategy (start slower and gradually speed up). • Save to GPX - tracks you run with the app can be saved to gpx files, so they can be imported to external tools or sites for analysis. • Map - you can see the track you run on the map. • Totally free! - all of this is available for free.

2. • Would you like to improve the quality of your training and run exactly as fast as you should? • During a race do you think you run quite slow while in fact you start too fast and you are too tired later to finish in planned time? • Would you like to run using the negative split strategy, but you find it too difficult to calculate and check split times? • Have you ever dreamt of the possibility to run together with an experienced pace maker? • Have you ever wanted to race agaist a friend who lives far away and it is difficult to meet him to run together?

3. Pace Control is translated (including voice feedback) to: English, French, German, Greek, Italian, Polish, Portuguese, Spanish.

4. If you answered "yes" to any of these questions, you will probably be a happy Pace Control app user!

5. We will be happy if you leave a comment about our app there to let others know what you think about the app, but we cannot use Google Play as a place where support requests are collected and processed.

6. If you want to help us translate the app to any other language, please, contact us as support@pbksoft. com.

7. Please, do not use Google Play as a support tool.

8. No hidden costs, no paid subscriptions.

1. GPS requires good signal in the open.Excellent app, I find race assistant particularly helpful (I tend to go off too fast, this feature keeps me running at the right pace from the very start).

2. used it a few times for my runs and for a race for the pace setter feature - it was the time when i had issues in activating my runtastic paid subscription.

3. Can't recommend highly enough! Thank you!I really like it - it does exactly what I need it to do, that is telling me my speed and keeping stats on runs (time, distance, speed, splits, etc.). I've been trying to run slower (to build up distance) and this has been super helpful.

4. Voice feedback isn't as feature rich and MapMyFitness premium, but this app has been very useful in my training to achieve predictable pace.

5. If you want a social network built into your running app, or a million bells and whistles, this isn't for you.I LOVE THIS APP! I tell it the distance I want to go and the time I want to do it in, and it tells me through my earbuds every 1/8th mile how much ahead or behind schedule I am.

6. Have been using it for several months, have not had any issues.I had been considering developing an app that would give audio feedback about pace during my runs.

7. I use it daily for training so I can set the pace for various sessions and the "achieve planned time" assistant mode for races.

8. Highly recommend the product.Pace Control is a simple and great app to keep control of your pace during your runs.

9. This is a VERY bare bones app that does everything I want it to: map run, save stats after the run, give me periodic pace & distance stats during the run.

10. The audio tells you the pace for the last 1/8th mile, e.g. 4:18 per km, and "3 seconds behind pace" or whatever.

11. It took awhile to find something to replace the formerly great apps like Runkeeper and Runtastic that are now just nagware, requiring additional info (like a facebook connection) or money to use, but after trying out a handful of "free" apps, this is the best one.

1. Fix Pace Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pace Control: Restarting the app will resolve most errors.
2. Update the Pace Control App. Here is how:
   1. On Android goto PlayStore » Search for "Pace Control" » Open Pace Control - running pacer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pace Control » click "UPDATE".
3. Clear Pace Control - running pacer app cache: Clearing cached data will force your app to retrieve the latest data directly from Pace Control servers.
   1. On Android, goto Settings » Apps » Select "Pace Control - running pacer" » click Storage » click "Clear Cache".
4. Check Pace Control app permissions. If any of these permissions required to use your device's features are disenabled, Pace Control might not work.
5. Uninstall and reinstall Pace Control. If nothing else has worked, completely uninstall Pace Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pace Control not working

2. Fix Pace Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pace Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pace Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pace Control may not be able to connect to the Internet when running in the background.