Contact Kids Zone Customer Service

Why should I report an Issue with Kids Zone - Parental Controls ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Out of the Park Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've checked into the app settings and the settings on my phone, but this recurring issue has become too annoying for my kids and me, so if this issue can't be resolved or advise me on how to fix it if it's on my part to do...then I'll have to find a more reliable Kids app.Paid for the full version and it crashes all the time so all the apps I'm trying to block are accessible to small children, which defeats the entire purpose of using this app.

2. I initially had issues getting pro version working on two devices, the second device didn't recognize that I owned it but if I try to upgrade it would tell me I already own the license... finally I emailed support (on Xmas eve) and got answered immediately! Seems like a glitch regarding play store, after several attempts to fix it I finally launched it from the the play store instead of the home screen and then it finally recognized the license.Almost perfect, my daughter's tablet has a camera and she is unable to view videos she takes because 'Video Player' is not an a available app so she gets kicked out any time she tries to watch a video from the gallery.

3. This app actually does keep the kids within kids' mode!! Even when they hit the home button, it still redirects right back to the kids mode app! You can also set a time limit and once that is up the app still works, keeping the child out of grown-up areas, but turns off the child's access to games.

4. The only issue I've had with it is when I upgraded to the full version the app freaked out and locked everything.The app continues to close down any app my kid are using and go back to the Kids Zone home page without good cause at various times (seconds to minutes after opening an app it go to the homepage) .

5. Hope this helps!This is, by far, the best kids' mode app that I have experienced! Most of the apps meant to limit what your child can have access to always have something that still pops up.

6. other than that it has been good for what I need, but so far no workaround for this issue.Update: for whatever reason the app is not stopping my son from going into other apps, settings, downloading apps, etc.

7. And yes I have the full pro version….. shame because this was such a great app that didn’t rely on you having to remove apps that you didn’t want access to but instead you allowed apps that you felt were safe.

8. If the developer isn't going to keep updating the app to stay relevant with newer phone models, they should no longer be able to accept payments for services they are not providing.Up until last phone update, this worked great.

9. Select "Draw over other apps" (or "Appear on top") and grant that permission to Kids Zone.

10. It easy to managed specially it has pause button in case my kids need to do something in between and continue with the timer without resetting it.

11. Only issue I have is that it doesn't have toggle to enable to add to Family Library as this is better than adding my account to the system leaving it open for someone to mess around my account.

1. Fix Kids Zone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kids Zone: Restarting the app will resolve most errors.
2. Update the Kids Zone App. Here is how:
   1. On Android goto PlayStore » Search for "Kids Zone" » Open Kids Zone - Parental Controls » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kids Zone » click "UPDATE".
3. Clear Kids Zone - Parental Controls app cache: Clearing cached data will force your app to retrieve the latest data directly from Kids Zone servers.
   1. On Android, goto Settings » Apps » Select "Kids Zone - Parental Controls " » click Storage » click "Clear Cache".
4. Check Kids Zone app permissions. If any of these permissions required to use your device's features are disenabled, Kids Zone might not work.
5. Uninstall and reinstall Kids Zone. If nothing else has worked, completely uninstall Kids Zone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kids Zone not working

2. Fix Kids Zone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kids Zone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kids Zone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kids Zone may not be able to connect to the Internet when running in the background.