Contact ST Kids App Customer Service

Why should I report an Issue with ST Kids App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Parental Control App by Screen Time Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Screen Time requires accessibility permissions to monitor and limit daily screen time usage. • App blocking both on-demand and schedule based blocking on kid’s devices. • Web monitoring to capture web history on kid’s devices. • Web filtering to keep kids safe while browsing online.

2. Screen Time for Kids works in conjunction with the Screen Time Parental Control App on your child's device.

3. This is important to support all children, including those with pre-diagnosed disabilities, from creating or aggravating social, learning and other behavioral disorders.

4. If you have any problems please take a look at our help pages, or contact us via the contact page of our website, since we cannot always help you if you post questions in the reviews.

5. This app uses the Device Administrator permission.

1. I guess the only big problem I can think of is that you can't use the split screen feature of this phone even if it's between two apps that aren't limited by screentime, or even if it's in free play modeThis would be a great app except it asks for the "apps that can appear on top" permission EVERY 15 SECONDS.

2. That takes a long time because as soon as you go into settings it shuts you out and says you can't use split screen.

3. Everyday it starts to say that I am using split screen (when I'm not) and shuts me out of my apps.

4. But then, the glitches came, our parents could no longer gives us extra time and I even got them to un-block the game I was trying to play but it still kept getting blocked.

5. It's also really clunky and buggy as all hell -- half the time when the parent app gives more time it doesn't update and stays locked out, even after rebooting child's device.

6. It either sends notifications VERY late or doesn't send them.I get the idea and concept of the app, and I think it's great, me being a kid who got his phone recently, you can imagine how addicted I am to it.

7. It also seems to sometimes create ghost taps on my screen also forcing me to restart my phone.

8. One of the most notable ones is that it will randomly open up a screen that says "google is blocked" when Google is not being opened.

9. Im also pretty sure it just crashes my phone sometimes and makes me go back to the lock screen.

10. But now it comes up and says I can't use split screen when I'm not using split screen.

11. The Screen Pause function doesn't stop popping up, even when Screen Pause itself is stopped.

1. Fix ST Kids App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ST Kids App: Restarting the app will resolve most errors.
2. Update the ST Kids App App. Here is how:
   1. On Android goto PlayStore » Search for "ST Kids App" » Open ST Kids App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ST Kids App » click "UPDATE".
3. Clear ST Kids App app cache: Clearing cached data will force your app to retrieve the latest data directly from ST Kids App servers.
   1. On Android, goto Settings » Apps » Select "ST Kids App" » click Storage » click "Clear Cache".
4. Check ST Kids App app permissions. If any of these permissions required to use your device's features are disenabled, ST Kids App might not work.
5. Uninstall and reinstall ST Kids App. If nothing else has worked, completely uninstall ST Kids App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ST Kids App not working

2. Fix ST Kids App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ST Kids App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ST Kids App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ST Kids App may not be able to connect to the Internet when running in the background.