Contact Parental Control Customer Service

Why should I report an Issue with Parental Control - Kidslox?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kidslox, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customer service is also slow to respond.I was very excited for this app because of the rewards to add more time for the kid, but the App limit does not work for Disney and Amazon Prime and the daily limit does not work for some apps as well.Customer Support Very Slow.

2. the issue im having is that my desktop shows the discounted price at $63.99...but my phone app price shows the price at $79.99.Customer service has been slow to respond.

3. Now that I was given instructions on how to cancel AFTER I was charged, the subscription will not immediately cancel and is insisting on charging me for a full year for a product that I can't even get installed on my child's phone.

4. When I started subscription the functions all said they were in beta mode telling me the functionality may or may not work properly, not very comforting when you spend money on something to be told it may not work properly.

5. Their support is not helping and among the worst I've dealt.Update:The new version is just Bugs! I allowed Device Settings but yet it is asking for Kidslox Pin in the lock or child mode both.

6. When it locks the device , I can't unlock it using the device itself, it is saying you entered the code more than 3 times wrong and should wait 5 mins, while I didn't enter the code at all.

7. im trying to purchase the lifetime premium offer i just recently received because my 1 Year Subscription expired.

8. The app will go into lock mode and won't let you connect to wifi to unlock it if you haven't already automatically connected to that wifi.

9. The app started locking my kids phone when they were away from me, making it difficult for them to use apps like WhatsApp.

10. Third time having problem suddenly can't show any monitoring record from my son's phone.

11. My son ipad just stopped reacting to instruction to Unlock from my phone.

1. Fix Parental Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Parental Control: Restarting the app will resolve most errors.
2. Update the Parental Control App. Here is how:
   1. On Android goto PlayStore » Search for "Parental Control" » Open Parental Control - Kidslox » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Parental Control » click "UPDATE".
3. Clear Parental Control - Kidslox app cache: Clearing cached data will force your app to retrieve the latest data directly from Parental Control servers.
   1. On Android, goto Settings » Apps » Select "Parental Control - Kidslox" » click Storage » click "Clear Cache".
4. Check Parental Control app permissions. If any of these permissions required to use your device's features are disenabled, Parental Control might not work.
5. Uninstall and reinstall Parental Control. If nothing else has worked, completely uninstall Parental Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Parental Control not working

2. Fix Parental Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Parental Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Parental Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Parental Control may not be able to connect to the Internet when running in the background.