Contact SafeZone Customer Service

Why should I report an Issue with SafeZone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CriticalArc Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SafeZone will operate at any location, however if you press and Alert button when you are outside one of the defined areas, your app will tell you you're outside the SafeZone area and offer you a single-tap call to the local emergency services number.

2. SafeZone connects you directly to your organization's response team when you need help. • receive Emergency Notifications and guidance during critical incidents.

3. The SafeZone service is specific to geographical areas that have been defined by your organization.

4. When you raise an Alert (Emergency, First Aid or Help), response team members will be alerted to your situation and location so that they can coordinate to help you quickly and effectively.

5. Where your organization provides safety shuttle buses, you can also see the real-time bus locations inside SafeZone.

6. SafeZone app is only available at organizations using the SafeZone solution !!!

7. You can find out what areas are covered by tapping the "Regions" menu item in the app.

8. See for more information, including our user guide and FAQ.

1. Having played around with it I have found a work around to not being able to dismiss it - swipe on it, go to manage notifications, turn it off then on againGreat app in concept, and I've been told it works well by plenty of colleagues, but every time I enter my email on the first screen to login, it tells me 'no safe zones in your area', even though I've set my location to high accuracy and I'm in the middle of campus, so I've never actually been able to use it myself...battery consuming and annoying notification update It's not true, it shows in my battery management that it used 7% of the battery.

2. So there doesn't seem to be a way to tell the app that it isn't being optimised which means it doesn't work.It does work pretty well, but if I want to use the automatic check in then it forces a banner notification saying "ready to check in".

3. When trying to use the check in feature, it asks me to turn off battery optimisation for this app by clicking on the settings button on the notification.

4. Then for some reason it is still saying automatic check in is enabled but doesn't check i unless I manually open the app.

5. This is quite annoying and I've tried several different ways on the notification section of the device settings but have not managed to remove it.

6. As per a previous comment, there definitely needs to be more space between the bottom of the screen and the emergency button.Has behaved fine until this week.

7. I have automatic check in selected and it has been fine up to this week.

8. I uninstalled the app now as I was way too scared I wouldn't be realise it in time at some point and it will go through.Good app, works effectively and battery drain isn't too bad.

9. Doesn't work as it thinks it's being optimised when it isn't.

10. I will definitely push this into sleep as I only need to check in once a week.

11. So can you stop remainding me each time when I open the app? It is extremely annoying and I plan to uninstall this app if the situation not changed.

1. Fix SafeZone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SafeZone: Restarting the app will resolve most errors.
2. Update the SafeZone App. Here is how:
   1. On Android goto PlayStore » Search for "SafeZone" » Open SafeZone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SafeZone » click "UPDATE".
3. Clear SafeZone app cache: Clearing cached data will force your app to retrieve the latest data directly from SafeZone servers.
   1. On Android, goto Settings » Apps » Select "SafeZone" » click Storage » click "Clear Cache".
4. Check SafeZone app permissions. If any of these permissions required to use your device's features are disenabled, SafeZone might not work.
5. Uninstall and reinstall SafeZone. If nothing else has worked, completely uninstall SafeZone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SafeZone not working

2. Fix SafeZone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SafeZone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SafeZone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SafeZone may not be able to connect to the Internet when running in the background.