Contact Artist Portal Customer Service

Why should I report an Issue with Artist Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Music Entertainment to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Real Time Earnings and Cash Out for Sony Music Artists: Allows Sony Music Artists, Producers and other royalty participants to view and withdraw earnings with faster insights into earnings trends and help make better-informed decisions.

2. Artist Portal also provides daily/weekly consumption trend data build up from Top partners.

3. You have to be a registered Sony Music Artist with a Royalty Account across any one of our global companies.

1. The numbers contradict themselves, change wildly and frequently, bearing no rational reason for doing so; the "information" is not informative and there is no ready explanation for numbers that do not follow generally accepted accounting principles.

1. Fix Artist Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Artist Portal: Restarting the app will resolve most errors.
2. Update the Artist Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Artist Portal" » Open Artist Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Artist Portal » click "UPDATE".
3. Clear Artist Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Artist Portal servers.
   1. On Android, goto Settings » Apps » Select "Artist Portal" » click Storage » click "Clear Cache".
4. Check Artist Portal app permissions. If any of these permissions required to use your device's features are disenabled, Artist Portal might not work.
5. Uninstall and reinstall Artist Portal. If nothing else has worked, completely uninstall Artist Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Artist Portal not working

2. Fix Artist Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Artist Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Artist Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Artist Portal may not be able to connect to the Internet when running in the background.