Contact PackageRoute Customer Service

Why should I report an Issue with PackageRoute?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PackageRoute to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your data is automatically updated, plotted, sorted and organized.

2. With your FedEx FCC data for all your routes.

3. One tap to find any stop or package detail.

4. See up to the minute progress for all your routes.

5. Keep your service numbers high.

6. Resolve exceptions before its too late.

7. Maximize your bottom line.

1. When it works it's great but that's about 10% of the time.Difficult to navigate (both the UI and the routing), opening the Route page centers on a map section a few miles southwest of the actual route (far enough to not show any of the stops), the alert that you've arrived at a stop ALWAYS happens several houses too early, I cannot count how often the "Optimization" tried to make me do a 180 on a 1-Way street to get to a stop I went by to reach what I just did, and there's more issues than 500 characters will allow.This app is very slow, lags and freezes constantly.

2. I love the app! It is a good tool for new drivers, floating drivers on new routes, or just anyone new to a route area or city.

3. If I close the app it takes forever to go threw the process of selecting my route again and waiting for my dots to show up.

4. I wish my company would switch to a different app.A new driver and I'm having a very hard time understanding the route map.

5. Doesn't follow the sequenced manifest, just sends you to random stops all over your work area.

6. Stops updating roughly the same time every morning, while they are still loading our trucks, so nothing scanned on or off the truck after that point is reflected in the app.

7. As a BC it makes it difficult to catch in the middle of a 200+ stop routeThe program gives you a nice view from space after you select your next destination.

8. I use this everyday! This app works great for what I need it to do in a urban setting, it shows me my stops.

9. Stops that have rolled over from the previous day show as already completed, so good luck telling them from the stops you've actually done.

10. The app often freezes while its trying to process my route after opening the app.

11. Unable to assign my route and won't allow me to change it.

1. Fix PackageRoute Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PackageRoute: Restarting the app will resolve most errors.
2. Update the PackageRoute App. Here is how:
   1. On Android goto PlayStore » Search for "PackageRoute" » Open PackageRoute » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PackageRoute » click "UPDATE".
3. Clear PackageRoute app cache: Clearing cached data will force your app to retrieve the latest data directly from PackageRoute servers.
   1. On Android, goto Settings » Apps » Select "PackageRoute" » click Storage » click "Clear Cache".
4. Check PackageRoute app permissions. If any of these permissions required to use your device's features are disenabled, PackageRoute might not work.
5. Uninstall and reinstall PackageRoute. If nothing else has worked, completely uninstall PackageRoute then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PackageRoute not working

2. Fix PackageRoute Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PackageRoute be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PackageRoute not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PackageRoute may not be able to connect to the Internet when running in the background.