Contact Healthy Home Coach Customer Service

Why should I report an Issue with Healthy Home Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Netatmo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Netatmo Healthy Home Coach helps you know if your home is healthy or not and tells you what you can do to create a healthier environment for your family.

2. You need a Netatmo Healthy Home Coach device to use the App.

3. Netatmo Healthy Home Coach shows you how!

4. Do you want to provide the healthiest home possible for your family?

5. Whether it’s the best noise level for sound sleeping or the right humidity levels for a child with asthma, Healthy Home Coach measures what matters, highlights potential problems, and tells you how to fix them. • The App‘s color-coded background makes it easy to see how healthy the room where you put your Healthy Home Coach is. • Alert icons help you identify which parameter needs to be fixed: humidity, air quality, noise or temperature. • The App displays advice to help you create a healthier environment. • Connect as many devices as you want and monitor all your rooms using a single App.

1. After the new setup via USB the device is working again.Great app, functional and informative, nice graphs, etc., but: it cannot export time series with the data.

2. Also, on the netatmos help center page I cannot get any help as the send message button does not do anything...The information collection by the device is good, but the app is pretty ho-hum, and has some pretty inane comments, as though everyone has air-conditioning / humidifiers / de-humidifiers in their home.

3. Also, in many cases there's only one label visible on the time axis, so the time scale is not apparent.Changes to notification settings are not saved, making it impossible to stop the app from spamming.

4. Often get "no internet connection" message... also not possible to get a reading when you want to - you have to wait for the app to decide to update).

5. Otherwise this is a really useful app that, if the advice given is followed, makes the air you breath in your home/office much healthier!Has definitely changed my behaviour, to the point of installing a vent which, opens when the CO2 increases over 1000.

6. You can only get JSON output for one parameter at a time, and the timestamps are Unix Local Time in Seconds (huge 9- or 10-digit integers that are not easy to interpret).

7. Many possibilities for a such a smart nice looking device.Nice app but lacks a few useful features.

8. For example when I zoom so I can comfortably see the last two weeks and a bit, the graph only renders one data point per day.

9. Very informative for the rest of the app though, and I've already made changes to my room for sleeping after seeing how high my co2 levels get at night!Good and stable app.

10. The same can be said for all Netatmo products.Due to software bug the device's bluetooth was disabled.

11. It could easily show for example 12 or at least 6 points per day, so it's possible to see how the value changes through the day, and whether it's different on the weekends.

1. Fix Healthy Home Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Healthy Home Coach: Restarting the app will resolve most errors.
2. Update the Healthy Home Coach App. Here is how:
   1. On Android goto PlayStore » Search for "Healthy Home Coach" » Open Healthy Home Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy Home Coach » click "UPDATE".
3. Clear Healthy Home Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy Home Coach servers.
   1. On Android, goto Settings » Apps » Select "Healthy Home Coach" » click Storage » click "Clear Cache".
4. Check Healthy Home Coach app permissions. If any of these permissions required to use your device's features are disenabled, Healthy Home Coach might not work.
5. Uninstall and reinstall Healthy Home Coach. If nothing else has worked, completely uninstall Healthy Home Coach then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Healthy Home Coach not working

2. Fix Healthy Home Coach Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Healthy Home Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Healthy Home Coach not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Healthy Home Coach may not be able to connect to the Internet when running in the background.