Published by Netatmo on Sep 9, 2024

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Why should I report an Issue with Netatmo Weather?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Netatmo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Netatmo Weather

1. Become a contributor and be part of this unique Personal Weather Station network: measure locally with your Netatmo Weather Station, monitor directly from your phone with the Netatmo app! -Access your station’s measurements (temperature, humidity, barometer, felt-like temperature, CO2, air quality, rainfall and wind speed and direction) directly from your phone. -Intuitive and easy navigation!

2. Discover the first Personal Weather Station made for Android phones and its App!

3. A Netatmo Weather Station is required.

4. Swipe between outdoor measurements and indoor measurements in one easy gesture. -Notifications for peak and variation events (CO2 concentration, extreme temperatures, low and high pressures…). -Automatically logs events in your personal timeline. -7 days of forecast, available at your exact Netatmo Weather Station location!

Netatmo Weather Customer Insights

1. App UI/UX is rough and unintuitive to navigate, doesn't allow you access to all features of the weather system (considering the system modules are flakey at the best of times work, probably not a surprise) lags with updated weather info, when the modules work well enough to report anything and the help section sends you to incorret links on the company website.

2. Also when I put my phone on its side to view the graphs it only displays one way so I have to turn my phone 180°.when I go to the map I'd like to see wind speed and rain amount on the map like you see the temperature without having to open each station to view the data on.

3. WARN YOUR FRIENDS ABOUT BUYING OVERPRICED NETATMO ELECTRONIC TRASHI'm a bit disappointed there isn't the ability to configure the layout to suit myself like being able to display the wind and rain on the same page as the temperature this is in relation to the app and widget.

4. Then on the right side having a permanent list of modules as checkboxes for controlling which to show.Awful experience with the netatmo weather station.

5. Also no Google home integration is a big miss for me, the options for the graphics could be more advanced (several curves, personalized time range, better resolution...) and a notification if the connection to the device is lost (network / battery / ... issue) would be nice.

6. The graphs do show up online but there's no mobile view so it's worthless to look at them there unless you're on a desktop.After 2+ years of use my main complain is that the app can be slow to load and show data.

7. @DevsResponse This review is 4 the android app, not the web appAfter 2 years of use: Not a single good update which brought more features NOT A SINGLE FEATURE ADDED NO GOOGLE INTEGRATIONS.

8. But despite the above points it's overall a well designed app and good product ! :)Bought the weather station just after Christmas based on good reviews of the hardware from a year or two ago.

9. The customer support strategy can best be described as they take wild guesses until you get frustrated give up and hang up the phone.For years, the previous versions of this app and the servers that supported it, worked extremely well.

10. Accumulated rain data in the app resets every mindnight instead of showing last 24 hours.

11. Maybe the app could get the data directly from the device if used on the same networked (instead of relying on Netatmo servers).

Steps to Troubleshoot & Fix Netatmo Weather Issues

1. Fix Netatmo Weather Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Netatmo Weather: Restarting the app will resolve most errors.
  2. Update the Netatmo Weather App. Here is how:
    1. On Android goto PlayStore » Search for "Netatmo Weather" » Open Netatmo Weather » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Netatmo Weather » click "UPDATE".
  3. Clear Netatmo Weather app cache: Clearing cached data will force your app to retrieve the latest data directly from Netatmo Weather servers.
    1. On Android, goto Settings » Apps » Select "Netatmo Weather" » click Storage » click "Clear Cache".
  4. Check Netatmo Weather app permissions. If any of these permissions required to use your device's features are disenabled, Netatmo Weather might not work.
  5. Uninstall and reinstall Netatmo Weather. If nothing else has worked, completely uninstall Netatmo Weather then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Netatmo Weather not working


2. Fix Netatmo Weather Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Netatmo Weather be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Netatmo Weather not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Netatmo Weather may not be able to connect to the Internet when running in the background.

Reported Issues