Contact NET-A-PORTER Customer Service

Why should I report an Issue with NET-A-PORTER: luxury fashion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NET-A-PORTER to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The NET-A-PORTER app is your essential online style resource, offering the ultimate curation of product and content.

1. Finding out the origins of the products is next to impossible and I have to search it myself every time; as a European, I only want to support European brands to minimize transportation CO2.Filter does not work at all on the app.

2. Browsing and sorting items is now a massive pain and it's much easier to use other apps/websites which is a shame because I prefer the collection on Net-A-PorterMy favorite place to shop online! The best deals and always authentic of course!I've had the same account for years.

3. Each time I try to sign in I get an error on my login info and it's beyond frustrating to have to go through this entire process ev-ve-ry single time!! I saved my login info each time but it doesn't recognize it when I try to login.

4. Please fixGreat Customer Service...Orianna was SUPER helpful...excited to present the gift I ordered...Will definitely be shopping for myself here also!!!I don't know why you changed the app layout.

5. For example, search "Faux' and 15% will be faux animal material and 85% will be lamb, calf, buffalo horn, etc.

6. Thank you for creating a safe and secure shopping experience.The new background on the pictures are distracting and don't make for a pleasurable shopping experience.

7. Loading my shopping bag takes a while, it's somewhat frustrating; and a few other instabilities.

8. The way it was before was better.I use to be able to view images and recently all I get is a page with '!', when I search and to view anything i have to click on the '!'.

9. Set up a registration said I was already registered, tried to change to a new pwd my email didn't work.

10. I looked into the items to maybe find the keyword in the description but nothing like that came up with any of the items.

11. A pretty stable app but the search engine is not accurate whatsoever.

1. Fix NET-A-PORTER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NET-A-PORTER: Restarting the app will resolve most errors.
2. Update the NET-A-PORTER App. Here is how:
   1. On Android goto PlayStore » Search for "NET-A-PORTER" » Open NET-A-PORTER: luxury fashion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NET-A-PORTER » click "UPDATE".
3. Clear NET-A-PORTER: luxury fashion app cache: Clearing cached data will force your app to retrieve the latest data directly from NET-A-PORTER servers.
   1. On Android, goto Settings » Apps » Select "NET-A-PORTER: luxury fashion" » click Storage » click "Clear Cache".
4. Check NET-A-PORTER app permissions. If any of these permissions required to use your device's features are disenabled, NET-A-PORTER might not work.
5. Uninstall and reinstall NET-A-PORTER. If nothing else has worked, completely uninstall NET-A-PORTER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NET-A-PORTER not working

2. Fix NET-A-PORTER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NET-A-PORTER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NET-A-PORTER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NET-A-PORTER may not be able to connect to the Internet when running in the background.