Contact UKU Customer Service

Why should I report an Issue with UKU - Pinjaman Dana Digital?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PT Teknologi Merlin Sejahtera to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dapatkan pinjaman aman dan terpercaya dari UKU, platform layanan pendanaan bersama berbasis teknologi informasi, yang sudah berizin dan diawasi oleh OJK, sesuai dengan surat nomor: KEP-46/D. 05/2021 tanggal 2 Juni 2021.

2. Download aplikasi UKU di handphone Anda lalu buatlah akun dan pilih nominal serta durasi pinjaman dana sesuai kebutuhan dan kemampuan Anda. 2. Lengkapi data diri Anda. pastikan foto sudah diambil dengan jelas.

3. Izin dari OJK serta keanggotaan kami dalam AFPI adalah bukti komitmen kami untuk memberikan layanan terpercaya kepada Anda.

4. Perhitungan biaya untuk produk pinjaman Rp12. 000. • Total Pembayaran = Rp12. 000. 000 + (Rp12. 000. 000 x 0,3% x 90 hari) = Rp Rp15. 240. • Nominal tagihan tiap periode (per 30 hari): Rp4. 399.

5. Perhitungan biaya untuk produk pinjaman Rp1. 000. • Total Pembayaran = Rp1. 000. 000 + (Rp1. 000. 000 x 0,3% x 90 hari) = Rp1. 270. • Nominal tagihan tiap periode (per 30 hari): Rp366.

6. Selain itu, UKU telah memperoleh sertifikasi ISO/IEC 27001:2022, sebuah pengakuan resmi atas Sistem Manajemen Keamanan Informasi yang kami terapkan.

7. Ini adalah langkah nyata dari kami dalam menjamin keamanan data informasi pelanggan UKU.

8. Dana tunai akan cair ke rekening terdaftar Anda setelah lolos proses verifikasi.

9. Setelah lolos verifikasi, pencairan dana akan dilakukan dalam maksimal 24 Jam.

10. Biaya layanan maksimal tidak akan lebih dari 14% per tahun. (4) Nilai pinjaman: Rp. 500. 000 hingga Rp. 15. 000. 000.

11. Pelunasan dapat dilakukan di mana saja dan kapan saja melalui transfer ATM, M-Banking (BCA, BRI, BNI, Mandiri, Permata), QRIS, dan Alfa Group (Alfamart, Alfamidi, Alfa Express, DAN+DAN).

1. DO NOT USE THIS UKU Apps!!!!Hai UKU is very good and I like it, but I have a request, if you are possible, just rearrange the period of instalment, thank you.Application is easy to use, but hopefully the tenor could be more flexibleEasy to apply and very helpfulEasy to use and nice serviceVery Helpfull ... keep in a good work !App yang lain kebanyakan iklan.

2. If you guys in a need for urgent loans, i could recommend others, namely ADAPUNDI, ADAKAMI fintech, in which they are better in term of being reasonable with collection as well as the term loan.

3. Very good app... It's very helpful with long term payment.

4. You are the best and strongly recommend.I do strongly NOT recommend this option for loans.

5. I have made loan 4 times and there are no problems at all, even get no any msg, even call from DC.

6. The debt collector is NOT polite at all and very harassing.

7. Very inconvenient experience with this app.

8. Anyway, the interest is not as low as they advertise.

9. Thanks UKU.

1. Fix UKU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UKU: Restarting the app will resolve most errors.
2. Update the UKU App. Here is how:
   1. On Android goto PlayStore » Search for "UKU" » Open UKU - Pinjaman Dana Digital » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UKU » click "UPDATE".
3. Clear UKU - Pinjaman Dana Digital app cache: Clearing cached data will force your app to retrieve the latest data directly from UKU servers.
   1. On Android, goto Settings » Apps » Select "UKU - Pinjaman Dana Digital" » click Storage » click "Clear Cache".
4. Check UKU app permissions. If any of these permissions required to use your device's features are disenabled, UKU might not work.
5. Uninstall and reinstall UKU. If nothing else has worked, completely uninstall UKU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UKU not working

2. Fix UKU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UKU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UKU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UKU may not be able to connect to the Internet when running in the background.