Published by Banco do Brasil Americas on Nov 12, 2024

Report an issue with BB Americas Personal.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BB Americas Personal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco do Brasil Americas to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BB Americas Personal

1. Check your latest Banco do Brasil account balance and search recent transactions by date, amount, or check number.

2. Available to all Banco do Brasil Americas consumer online banking customers.

3. BB Americas Personal allows you to check balances, make transfers, pay bills, and make deposits.

4. Add, Edit, or Delete Payees directly from the app.

BB Americas Personal Customer Insights

1. Useless.Good for balance check only... Too limited.Great option with good money market applications APY.The option to log in using biometrics was removed from the app.Favor tornar o campo de senha com possibilidade de ser visível.

2. Outra possibilidade é tornar possível o login com o dedo.app limitado, e UX fraca.Péssimo app, quando funciona faz nada mais do que o extremamente básico, parece algo dos anos 90.

3. Need to learn with other banks which functions are trending todaySometimes it stops working and only works with wifiYou can't use this app if you don't have a US phone number.

4. O teclado de celular é pequeno e digitar um caráctere errado é muito fácil e a conta fica bloqueada neste caso.

5. Doesn't want to remember your pin code login for whatever reasonUninspired app.

6. Kinda buggy.

7. Used to crash all the time, but not quite as much as of late.

Steps to Troubleshoot & Fix BB Americas Personal Issues

1. Fix BB Americas Personal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BB Americas Personal: Restarting the app will resolve most errors.
  2. Update the BB Americas Personal App. Here is how:
    1. On Android goto PlayStore » Search for "BB Americas Personal" » Open BB Americas Personal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BB Americas Personal » click "UPDATE".
  3. Clear BB Americas Personal app cache: Clearing cached data will force your app to retrieve the latest data directly from BB Americas Personal servers.
    1. On Android, goto Settings » Apps » Select "BB Americas Personal" » click Storage » click "Clear Cache".
  4. Check BB Americas Personal app permissions. If any of these permissions required to use your device's features are disenabled, BB Americas Personal might not work.
  5. Uninstall and reinstall BB Americas Personal. If nothing else has worked, completely uninstall BB Americas Personal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BB Americas Personal not working


2. Fix BB Americas Personal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BB Americas Personal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BB Americas Personal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BB Americas Personal may not be able to connect to the Internet when running in the background.

Reported Issues