Contact Medscape Customer Service

Why should I report an Issue with Medscape?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WebMD, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Medscape, you get free access to the latest news, expert commentary, clinical tools, drugs and disease information, medical podcasts, CME/CE activities, and more. * Access 450+ medical calculators, grouped by specialty for quicker and easier use! * Check out useful resources such as the Drug Interaction Checker, Pill Identifier, and step-by-step procedural videos. * Look up the most current prescribing and safety information on 9,200+ prescription and OTC drugs, herbals, and supplements. * Read the latest medical news and expert commentary in over 30 specialties. * Stay current with the latest FDA approvals, conference news, late-breaking clinical trial data, and more. * Discover, subscribe, and listen to Medscape original podcasts such as This Week in Cardiology, or other popular shows from experts in the industry such as Becker's Healthcare. * Earn free CME/CE credits and ABIM MOC points on the go, and monitor your progress with our built-in Activity Tracker. * Access the largest network for physicians and medical students with Medscape Consult. * Join other healthcare professionals at MedscapeLIVE! events.

2. Medscape is the leading online destination for physicians and healthcare professionals worldwide.

3. Your go-to medical resource to get immediate clinical answers.

4. Do you have feedback for the Medscape team?

5. Email us at medscapemobile@webmd.

1. Is it possible to add an option to highlight (mark) text in "Drug and diseases" section; would be very helpfulContents loads fine now! One more suggestion: images should be included in the offline content! Download of images could be optional; Thanks for the prompt update though 🙏🙏🙏Make UI full white and give search bar navy blue background to look more beautiful and modern.

2. There is one fix that is needed ASAP for the continuing education section: when a course is completed and evaluation done there is only a link to the activity tracker, but no way to get back to either the main home page or to education section.

3. The times I have used this app it has been great! It does give you such a wealth of information with offline access! I have started to use the CME education a little.

4. Update - They finally fixed the problem but still no thank you or acknowledgement.To be honest, I don't use this app that much, because I just don't tend to use many apps in general.

5. To know about diseases it's medicines and side effectsI took training from the app whereas I can't download my certificate on my mobile device.

6. I did not get a thank you or a status update on how you are fixing this issue.

7. Thanks! 👍The ads in this app make it completely useless! They take up the complete screen and I can't view the information.

8. Some bit of feedback would be to have different sections so that completed activities can be in a separate section.

9. It was about at the bottom of the screen I get a network error has occurred message where I assume the ad should be.

10. Also, add an option to change text size within the app for the visually impaired.

11. I have used this app for years and now they decided there's a pop up ad when you search a drug, then when you click any tab inside that drug, and again when you hit back.

1. Fix Medscape Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medscape: Restarting the app will resolve most errors.
2. Update the Medscape App. Here is how:
   1. On Android goto PlayStore » Search for "Medscape" » Open Medscape » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medscape » click "UPDATE".
3. Clear Medscape app cache: Clearing cached data will force your app to retrieve the latest data directly from Medscape servers.
   1. On Android, goto Settings » Apps » Select "Medscape" » click Storage » click "Clear Cache".
4. Check Medscape app permissions. If any of these permissions required to use your device's features are disenabled, Medscape might not work.
5. Uninstall and reinstall Medscape. If nothing else has worked, completely uninstall Medscape then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medscape not working

2. Fix Medscape Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medscape be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medscape not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medscape may not be able to connect to the Internet when running in the background.