Published by CANARA BANK on Aug 28, 2024

Report an issue with Canara Offline OTP.
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Why should I report an Issue with Canara Offline OTP?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CANARA BANK to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Canara Offline OTP image 1 contact Canara Offline OTP image 2

About Canara Offline OTP

1. Do your internet banking transactions while you are traveling or out of the mobile network coverage area since OTP can be generated offline. - Internet connectivity is required for registration and de-registration. - Please complete the activation of this application before you travel to a location where your registered mobile number will not be active. - In case of any issue in using the OTP generated using this app, you can easily switch to SMS OTP by clicking the “Send SMS OTP ” option in the internet banking screen. - Offline OTP facility will be only available for post-login transactions, (not available for forgot user id, forgot password, etc. - If you wish to de-register this facility, you can click on the de-register option provided on the login/passcode entry screen of the mobile app.

2. Please follow these simple registration steps to register for Canara offline OTP by login into Canara Bank Internet Banking.

3. Your 16-Digit Activation Code will be shown on the Internet Banking screen. -In Google Play Store,Search for Canara OTP and download the App.

4. Alternatively, the OFFLINE OTP option can be searched in Internet Banking Search Menu Option.

5. The device has to be online for the completion of the de-activation. - Alternatively, if internet connectivity is unavailable, you can de-register from Internet Banking also.

6. The 16 Digit Activation Code will be fetched automatically by the App. -An SMS will be sent from selected SIM for validation. -After validation Set your new 5-digit Passcode to complete the one-time registration for the App.

7. Canara OTP app works without Mobile Network and generates the OTP offline.

8. Select Register/ De-register option.

9. This is a secure and convenient way of generating OTP for authentication of financial transaction, especially for NRI customers and frequent travelers.

10. Go to Pay & Transfer tab, and click on the ‘OFFLINE OTP’ section.

11. Click on Register -> Confirm.

Canara Offline OTP Customer Insights

1. It takes you to some wiki link !! Basically, an app which is supposed to solve problems and to make customers life easier has not only made is difficult and complicated but also have introduced lots of 'bugs' in the system too !! Nice work guys !! My best guess is that you guys are in the wrong profession !Mid April 2019: Used to word really well in the past,but facing "network error" for the last 4 weeks during activation process on my new phone.

2. Went up to the last step of sending SMS for validation but it did not give me the screen to set up the five digit passcode on the Canara offline OTP app.

3. Hence look at the issue ans sort out.The offline OTP registration process does not work.

4. Wow Canara!If the whole OTP sending system is not working, then there is no way one can even START using this application.

5. I called the customer service number and they never heard about the app Canara offline OTP.

6. And now this app registration from netbanking says "ERROR- System cannot process the request currently.

7. Why build an app when you cant maintain it? I would give you negative stars if that was allowed.Not useful for NRIs those who are already abroad and need to receive OTP.

8. Now no more network issue while activating, successfully activated and able to generate and use offline otp.

9. This is the best app and service from canara bank.App freezing after entering passcode.

10. Changed 4 mobile phones and yet easily registered with single otp sms to activate.

11. Changed my rating to 5 stars.Very very very Good App tha ku Canara BankLove this app.

Steps to Troubleshoot & Fix Canara Offline OTP Issues

1. Fix Canara Offline OTP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Canara Offline OTP: Restarting the app will resolve most errors.
  2. Update the Canara Offline OTP App. Here is how:
    1. On Android goto PlayStore » Search for "Canara Offline OTP" » Open Canara Offline OTP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canara Offline OTP » click "UPDATE".
  3. Clear Canara Offline OTP app cache: Clearing cached data will force your app to retrieve the latest data directly from Canara Offline OTP servers.
    1. On Android, goto Settings » Apps » Select "Canara Offline OTP" » click Storage » click "Clear Cache".
  4. Check Canara Offline OTP app permissions. If any of these permissions required to use your device's features are disenabled, Canara Offline OTP might not work.
  5. Uninstall and reinstall Canara Offline OTP. If nothing else has worked, completely uninstall Canara Offline OTP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Canara Offline OTP not working


2. Fix Canara Offline OTP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Canara Offline OTP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Canara Offline OTP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Canara Offline OTP may not be able to connect to the Internet when running in the background.

Reported Issues