Published by Harvard Business Review on Nov 20, 2024

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Harvard Business Review Customer Insights

1. HBR cannot launch a simple app? HBR still uses PHONE to get support? This company publishes articles about AI but works like morons in the stone age 🙄First rate content let down by a poor quality app - buggy, frequently crashes, forced to regularly re-login, etc.This app is very bad visually, and the user experience is horrible.

2. I rarely write a bad review, but such great content trully deserves a usable app.App UI needs work on Android.

3. That said, there are plenty of great pieces.It's getting a bit disengenuous as sponsored content (advertisement) is packaged in the same feed as stories, effectively ads trying to hide as content.

4. The app offers download PDF but the website doesn't offer the option where I am most likely to consume an article in well-formatted PDF form.

5. The content is a bit excessive on faddish topics, but that's probably to be expected from academics whose knowledge of what happens inside organizations is heavily based on media portrayals and interviews lol.

6. The difference in web and app content (audio articles especially, which should be a priority in mobile), is really disappointing and makes no sense.

7. Warning before you subscribe Do note that, you cannot cancel the subscription from the app/website.

8. Great for advertising revenue, poor for looking like an honest publication :(Awful app.

9. Most of the content is great.

10. I don't recommend it in its current stateAmazing content, terribly delivered.

11. Good content but not very usable.

Steps to Troubleshoot & Fix Harvard Business Review Issues

1. Fix Harvard Business Review Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Harvard Business Review: Restarting the app will resolve most errors.
  2. Update the Harvard Business Review App. Here is how:
    1. On Android goto PlayStore » Search for "Harvard Business Review" » Open Harvard Business Review » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Harvard Business Review » click "UPDATE".
  3. Clear Harvard Business Review app cache: Clearing cached data will force your app to retrieve the latest data directly from Harvard Business Review servers.
    1. On Android, goto Settings » Apps » Select "Harvard Business Review" » click Storage » click "Clear Cache".
  4. Check Harvard Business Review app permissions. If any of these permissions required to use your device's features are disenabled, Harvard Business Review might not work.
  5. Uninstall and reinstall Harvard Business Review. If nothing else has worked, completely uninstall Harvard Business Review then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Harvard Business Review not working


2. Fix Harvard Business Review Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Harvard Business Review be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Harvard Business Review not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Harvard Business Review may not be able to connect to the Internet when running in the background.

Reported Issues