Published by CaixaBank on Nov 7, 2024

Report an issue with OCEAN Broker.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with OCEAN Broker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CaixaBank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OCEAN Broker

1. Keep up with news on the financial sector and don’t miss the chance to buy and sell shares! ✔️ Buy and sell shares and securities in the main stock markets and national (IBEX 35) as well as international (DAX, CAC 40, FTSE 100, DOW JONES, NASDAQ 100, etc). indexes. ✔️ Manage your investment portfolio and your financial assets. ✔️ Follow changes in shares and stock quotes in the main financial markets (USA, Europe, Asia, etc. ). ✔️ Stay up to date with the latest news on economy, finance and stock market indexes.

2. Download OCEAN Broker, the new app launched by CaixaBank for free and manage your financial assets and shares and analyze your evolution and financial return.

3. If you are thinking of investing in any stock market, purchasing or selling shares, and keeping up with the latest news on Economy and Finance, OCEAN Broker is the app for you.

4. Get the new OCEAN Broker app launched by CaixaBank and manage your financial assets and investment portfolio.

5. The latest Economic and Financial news - use the links to purchase and sell shares and securities.

6. Achieve a through follow up of shares, securities and much more through the interactive graphs available in OCEAN Broker.

7. Keep a thorough review of the representative financial markets in the world with these interactive graphs and their advanced features.

8. Buy and sell shares in any financial market.

9. This is your main trading dashboard: here you will be able to work with and monitor quotes and securities indexes.

10. Analyze and consult quotes, shares and profitability, securities return and much more.

11. Manage your financial assets and get the maximum financial return.

OCEAN Broker Customer Insights

1. if you want to invest anything lest than 2000 per trade dont bother !! Very disappointed and have lost money all down to the broker charges !!!Intuitive and simpleexcellent service for news and comments on the status of stocks and sharesNo issues very straightforwardNice program to buy and sellcan't installAccurateFalla continuamente, las comisiones carísimas.

2. Only downside is that if you signed up for a trader package, you have to contact your bank to cancel it as I couldn't find the option to do it within the app.Not working.

3. After logging in with details a white banner comes up showing a data security statement warning.

4. Will not dissapear despite touching every part of the screen and re-logging in multiple gimes.

5. ThksVery expensive broker charges .

6. Imposible hacer trading con esta aapp.

7. No issues whatsoever.

8. Everything works flawlessly.

9. Up to 36 euros to buy and the same to sell .

10. Easy to use.

11. Developers - Please have a look.

Steps to Troubleshoot & Fix OCEAN Broker Issues

1. Fix OCEAN Broker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OCEAN Broker: Restarting the app will resolve most errors.
  2. Update the OCEAN Broker App. Here is how:
    1. On Android goto PlayStore » Search for "OCEAN Broker" » Open OCEAN Broker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OCEAN Broker » click "UPDATE".
  3. Clear OCEAN Broker app cache: Clearing cached data will force your app to retrieve the latest data directly from OCEAN Broker servers.
    1. On Android, goto Settings » Apps » Select "OCEAN Broker" » click Storage » click "Clear Cache".
  4. Check OCEAN Broker app permissions. If any of these permissions required to use your device's features are disenabled, OCEAN Broker might not work.
  5. Uninstall and reinstall OCEAN Broker. If nothing else has worked, completely uninstall OCEAN Broker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OCEAN Broker not working


2. Fix OCEAN Broker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OCEAN Broker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OCEAN Broker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OCEAN Broker may not be able to connect to the Internet when running in the background.

Reported Issues