Contact Video Format Factory Customer Service

Why should I report an Issue with Video Format Factory?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Keerby to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Avoid this app unless the free version is all you want.This app is good but given that I have a high specification device with a 2.9GHz octo-core, the app does not make use of the high speed processing cores which in my view would be more efficient as video processing requires speed, memory and storage.

2. I also get them in portrait mode and need then converted so my free editor can work with them properly (which does mean editing then suggests but that's okay)! I've also gotten a few videos that were upside down in my free editor in using so I've ended up using this app way more than I originally planned! My fave feature is that it can tell the amount in degree's to flip/rotate a vudu around so it's right side up again.

3. It doesn't increase the quality of video or audio, it just makes you wait for it to " convert " then when you watch the finished product, its exactly the same.

4. This app provides an easy way to compress, split, trim, extract mp3, reverse, convert file type, make a GIF, and even add different audio to video, or just toy with audio by itself.

5. Also an option to save presets, for example if I want to convert videos to Audio Only formats, be able to save the preset for future use.I am really glad another app didn't deliver, because i couldn't be happier with this app.

6. I've been using a free video editor that is really good and it can do that as well, only its not easy to edit with the image is update down, it's weird.

7. I used multiple extremely poor quality videos to test it out, and it did nothing but waste my time! If you want to unlock the higher quality settings it costs extra but I'd imagine there will be no difference other than being out of pocket about $4 USD.

8. Biggest problem has to do with the apparent lack of direct access to an SD card when using recent versions of Android (videos can still be accessed through the "video library" option).

9. Only able to convert to low quality formats due to limitations in free version but, overall, seems like a pretty descent app and for the low cost, I'm considering chancing purchase to open up all features and see what it will really do.

10. This app is a must when trying to send various recorded videos to family and friends in services that do not allow for large video sends.

11. The ability to be notified when for example batch video or audio conversion are complete, without looking at the entire list.

1. Fix Video Format Factory Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Format Factory: Restarting the app will resolve most errors.
2. Update the Video Format Factory App. Here is how:
   1. On Android goto PlayStore » Search for "Video Format Factory" » Open Video Format Factory » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Format Factory » click "UPDATE".
3. Clear Video Format Factory app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Format Factory servers.
   1. On Android, goto Settings » Apps » Select "Video Format Factory" » click Storage » click "Clear Cache".
4. Check Video Format Factory app permissions. If any of these permissions required to use your device's features are disenabled, Video Format Factory might not work.
5. Uninstall and reinstall Video Format Factory. If nothing else has worked, completely uninstall Video Format Factory then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Format Factory not working

2. Fix Video Format Factory Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Format Factory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Format Factory not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Format Factory may not be able to connect to the Internet when running in the background.