Contact Mech Factory Customer Service

Why should I report an Issue with Mech Factory?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mech Factory to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is some confusing virtual tabletop thing, but it's clunky and very much doesn't seem intended to be used alongside mapsheets and minis.The app is great however my only complaint is that the mech designs do not have the proper quirks they should haveI've been using this app for a number of years across multiple devices including the bookmarked website on my computer.

2. Outstanding work, I completely recomend downloading and supporting!I've been using this for months to keep track of my mechs, modify canon designs, or make my own, and it's worked great, both as a mech creation tool and a resource for quick reference.

3. I use it as a companion to reading the books to look up the mechs.An excellent reference app with great Mech, Vehicle, BA and now Aerospace builders.

4. gonna have to go back to MegaMek I guess.This app is damn great! The only thing that I can think of that I'd want added is the ability to make superheavy mechs in the editor.

5. If it had the tools to make tripod mechs and superheavies, I'd rate it 5 stars, but as those features are presently absent and unlikely to be added anytime soon, the software presently doesn't quite do everything I'd need it to.

6. Only giving 3 stars because even after buying and upgrading it says I need to have a higher paid level to export .PDFs of the custom mechs.

7. That said, it's a relatively minor issue so I still strongly recommend this app.the app is very nice, but I have tried 10 times now to make a custom variant of a Marauder mad-3r, swapping the weapons around and adding some heat sinks, I figured out how to assign the new parts to a position, and then saved everything.

8. It is my go to for checking details on existing tech (not limiting it to just battlemechs as I use it for aerospace, vehicles and battle armour) As well as non-technical stuff historical information, characters and factions.

9. I go out and sync the sheet and then download the data sheet and export the file as a .text file, but the files will not open? what the heck guys?Overall a very good and useful app that I like a lot.

10. A must have for BT tinkerers on the go! Unfortunately doesn't seem to support using record sheets in app during a regular game instead of on paper.

11. Great mobile tool for Battletech, it is always being updated, expanded, and improved upon.

1. Fix Mech Factory Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mech Factory: Restarting the app will resolve most errors.
2. Update the Mech Factory App. Here is how:
   1. On Android goto PlayStore » Search for "Mech Factory" » Open Mech Factory » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mech Factory » click "UPDATE".
3. Clear Mech Factory app cache: Clearing cached data will force your app to retrieve the latest data directly from Mech Factory servers.
   1. On Android, goto Settings » Apps » Select "Mech Factory" » click Storage » click "Clear Cache".
4. Check Mech Factory app permissions. If any of these permissions required to use your device's features are disenabled, Mech Factory might not work.
5. Uninstall and reinstall Mech Factory. If nothing else has worked, completely uninstall Mech Factory then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mech Factory not working

2. Fix Mech Factory Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mech Factory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mech Factory not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mech Factory may not be able to connect to the Internet when running in the background.