Published by JSVM on Sep 4, 2024

Report an issue with Madrid Transport.
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Why should I report an Issue with Madrid Transport - Bus Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of JSVM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Madrid Transport - Bus Card image 1 contact Madrid Transport - Bus Card image 2

About Madrid Transport - Bus Card

1. You can also check the balance of your Madrid transport card and multi-cards with NFC technology, receive notifications automatically when it is about to expire, so you won't forget to recharge your pass. · Madrid center (EMT) and intercity and urban periphery, Metro, Metro Ligero, Cercanías.

2. Madrid Transport tells you the exact arrival time of all public transport in Madrid, including intercity buses and EMT, Metro, Cercanías, and Metro Ligero.

3. The timing information is based on the GPS integrated into the Madrid transport network.

4. You can search for your stop on the map, in the list of stops, or by using the stop code.

5. This app has been developed independently, with no affiliation with the transport companies or the Public Administration.

Madrid Transport Customer Insights

1. Absolute garbage.easy to use and accurate information... love itA very inconsistent app... shows incorrect arrival timeReally useable and real exact time.Nice app's for Madrid transport.Easy to use and good for meOk I know what time the Bass terminals are on goingFunciona bastante bien, pero hay repetitivos incidentes con la función de tiempo real para ver en cuánto tiempo viene el autobús.

2. But it doesn't make sense that this app has 3 stars when it is the best one and there are others that do not even work with 4-5 stars.One of my favorite transport apps mainly because of the design and the dark mode 😭😭🙏🙏The schedules are usually not updated, it will cause you to lose buses, better check the actual Ctrm website instead.

3. In fact, its design is trash and sometimes the schedules do not coincide with the proper schedule.

4. The best application for consulting the schedules.

5. Not a perfect application.

Steps to Troubleshoot & Fix Madrid Transport Issues

1. Fix Madrid Transport Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Madrid Transport: Restarting the app will resolve most errors.
  2. Update the Madrid Transport App. Here is how:
    1. On Android goto PlayStore » Search for "Madrid Transport" » Open Madrid Transport - Bus Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Madrid Transport » click "UPDATE".
  3. Clear Madrid Transport - Bus Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Madrid Transport servers.
    1. On Android, goto Settings » Apps » Select "Madrid Transport - Bus Card" » click Storage » click "Clear Cache".
  4. Check Madrid Transport app permissions. If any of these permissions required to use your device's features are disenabled, Madrid Transport might not work.
  5. Uninstall and reinstall Madrid Transport. If nothing else has worked, completely uninstall Madrid Transport then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Madrid Transport not working


2. Fix Madrid Transport Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Madrid Transport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Madrid Transport not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Madrid Transport may not be able to connect to the Internet when running in the background.

Reported Issues