Published by EMT Madrid, S.A.

Report an issue with EMT Madrid.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with EMT Madrid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EMT Madrid, S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EMT Madrid image 1 contact EMT Madrid image 2

About EMT Madrid

1. • Set your favorite stops and have them always at hand. • Customize your profile and we will notify you if there is any issues on your line. • Capture codes at stops to automatically locate you in the place where you are.

EMT Madrid Customer Insights

1. Very useful! In general works fine, sometimes needs a bit longer to update the arrival times.Searchin does not work properly, It can't be find what i'm searching.

2. Therefore it's an useless app, at least for me.the new update removed what was good, didnt improve the old issues and ofc devs haven't implemented any new good features.

3. as a result the overall usability & experience is poorit needs an instructions manual, not intuitive at allUsually fairly accurate.

4. Really helps when I'm at a bus stop that doesn't tell you when the next bus is coming.Quite basic and slow.

5. No clear where to find information.Just the best! Very helpful for commuting in Madrid.

6. 👍The app closes a second after opening it.So lag.

Steps to Troubleshoot & Fix EMT Madrid Issues

1. Fix EMT Madrid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EMT Madrid: Restarting the app will resolve most errors.
  2. Update the EMT Madrid App. Here is how:
    1. On Android goto PlayStore » Search for "EMT Madrid" » Open EMT Madrid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EMT Madrid » click "UPDATE".
  3. Clear EMT Madrid app cache: Clearing cached data will force your app to retrieve the latest data directly from EMT Madrid servers.
    1. On Android, goto Settings » Apps » Select "EMT Madrid" » click Storage » click "Clear Cache".
  4. Check EMT Madrid app permissions. If any of these permissions required to use your device's features are disenabled, EMT Madrid might not work.
  5. Uninstall and reinstall EMT Madrid. If nothing else has worked, completely uninstall EMT Madrid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EMT Madrid not working


2. Fix EMT Madrid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EMT Madrid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EMT Madrid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EMT Madrid may not be able to connect to the Internet when running in the background.

Reported Issues