Contact Lyon Public Transport Customer Service

Why should I report an Issue with Lyon Public Transport?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TCL SYTRAL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you have a few hours, the whole day or maybe a week ahead of you, discover the city and its surroundings using Lyon public transport, TCL network.

2. VISITING LYON WITH PUBLIC TRANSPORTS, IT’S EASY !

3. You can get to all the city’s main sites and monuments in less than 30 minutes.

1. Yes, they added Spanish and English to the available languages, BUT they didn't fixed one of the biggest pain points of the app: that you MUST enter the specific bus/metro/tram stop so you can get the schedule (it would be great if TCL managed to do as City Mapper with the adresses).

2. Now i have to go through the planner, cant tap on bus stop near by on map, cant enter bus number in search, searching often tells me to take another bus - i live on a street with 1 route that takes me to my destination, why would i go walking to another one?!!Awful UX, user-hostile design.

3. Doesn't work if you have the régional standard OùRA card.Good looking UI.

4. Or else I will give 5 🌟 rating.Horrible user experience, doesnt work most of the time, definitely one of the worst app ever, unfortunately there is no alternative.

5. why the tcl timetables are not available in google maps?Useless for buying tickets.

6. Can't get any better than thisIt doesn't show the full path and the different stops that we are going to pass by.

7. Favourites are hard to call up, it was the only thing i kept the app for to check my regular route times easily.

8. For instance, several metro lines are not running at all today because of a strike, yet their timetables lie in the app and give false information.

9. Alerts work only if you have a sub with their dumb non standard card.

10. Sometimes it is not so accueate it term of stations changes.Every thing is good.

11. I dislike this app with great intensity (so I unisntalled it).Awkward to use, since update.

1. Fix Lyon Public Transport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lyon Public Transport: Restarting the app will resolve most errors.
2. Update the Lyon Public Transport App. Here is how:
   1. On Android goto PlayStore » Search for "Lyon Public Transport" » Open Lyon Public Transport » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lyon Public Transport » click "UPDATE".
3. Clear Lyon Public Transport app cache: Clearing cached data will force your app to retrieve the latest data directly from Lyon Public Transport servers.
   1. On Android, goto Settings » Apps » Select "Lyon Public Transport" » click Storage » click "Clear Cache".
4. Check Lyon Public Transport app permissions. If any of these permissions required to use your device's features are disenabled, Lyon Public Transport might not work.
5. Uninstall and reinstall Lyon Public Transport. If nothing else has worked, completely uninstall Lyon Public Transport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lyon Public Transport not working

2. Fix Lyon Public Transport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lyon Public Transport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lyon Public Transport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lyon Public Transport may not be able to connect to the Internet when running in the background.