Contact IQVIA Study Hub Customer Service

Why should I report an Issue with IQVIA Study Hub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IQVIA Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The IQVIA Study Hub app supports your clinical trial journey by providing a platform to interact with study team members, view upcoming visits, complete eDiaries, track study progress, access study related documents and tap into 24/7 support.

2. Contact your study assistant with questions or concerns related to your clinical trial participation. Like the app?

3. Have challenges or concerns you’d like to raise?

4. We always appreciate feedback.

5. We actively monitor the app store reviews and continually work towards addressing your needs.

1. While it appears to properly send eDiary entries to the study staff, it doesn't show what you've completed and it randomly adds tasks you've already completed back to your task list, requiring you to keep track of what you've done in the study.

2. Also password manager takes three times as long compared to normal apps, so that might be what others see (android)On a Pixel 4, the biometric login doesn't work at all.

3. Every time they update the app, the biometric login does not work and codes have to be reentered The developer email fails.The question doesn't work.

4. It's super annoying, and when I reach out to tech support they want to call me during business hours, and I don't want to take time from my workday to troubleshoot a medical study app.

5. The "Don't Remind Me" option about the face/fingerprint idea doesn't work, because it reminds me every time I log in.

6. This app needs significant work!This app is the most painful part of the study I'm in, including the blood draws.

7. I they can't get this app right, what else are they screwing up? Almost guaranteed that I have to restart the app, or my entire phone everytime I want to use it or nothing will show up in my eDiary to complete.

8. Once complete, the calendar doesn't recognize the task as complete.

9. That on top of erroneous alerts to do the training endlessly, no contact with support and calendar not connected with study.

10. It doesn't register data unless you complete a full run through in a specific way.

11. Even then I am unable to complete tasks about 50% of the time.

1. Fix IQVIA Study Hub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IQVIA Study Hub: Restarting the app will resolve most errors.
2. Update the IQVIA Study Hub App. Here is how:
   1. On Android goto PlayStore » Search for "IQVIA Study Hub" » Open IQVIA Study Hub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IQVIA Study Hub » click "UPDATE".
3. Clear IQVIA Study Hub app cache: Clearing cached data will force your app to retrieve the latest data directly from IQVIA Study Hub servers.
   1. On Android, goto Settings » Apps » Select "IQVIA Study Hub" » click Storage » click "Clear Cache".
4. Check IQVIA Study Hub app permissions. If any of these permissions required to use your device's features are disenabled, IQVIA Study Hub might not work.
5. Uninstall and reinstall IQVIA Study Hub. If nothing else has worked, completely uninstall IQVIA Study Hub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IQVIA Study Hub not working

2. Fix IQVIA Study Hub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IQVIA Study Hub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IQVIA Study Hub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IQVIA Study Hub may not be able to connect to the Internet when running in the background.