AppContacter
Contact My PT Hub Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with My PT Hub?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Fitii LLC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
My PT Hub Customer Insights
1. One improvement I can think of right now is when a client or I are in the middle of logging a workout, if I have to leave the app for even a second and then return to the app my input will be erased from that workout, causing me to reenter reps, weight, etc... Overall satisfied with the app and great customer service!The idea of the app is great! I like the integration of Myfitnesspal and Fitbit.
2. My biggest complaint is when logging workouts the menu button is always displayed down in the bottom right, and if you tap it AT ALL it abandons the workout with no warning and pulls up the menu, deleting everything that was logged.
3. Many exercises in the database are listed multiple times so if I'm adding an exercise to a workout that I've previously done the history won't show unless you select the exact same listingI've been using this app with my coach for over a year.
4. This is incredibly frustrating when you accidentally tap the menu while picking up your phone to log your set, or when it's right next to the check box for your final exercise and you tap that instead, wiping everything.Integration with other devices hasn't worked up to date.
5. When searching my workout history, the reps, sets, and weight columns aren't in a consistent place.
6. I love it.I really enjoy this app and my clients seem to enjoy it as well! The user experience is very easy and intuitive for both trainer and client.
7. However, it's a little slow to respond when checking off sets or when inputting number or reps or weights.
8. Only complaint is that it has a bit of a lag to it - oftentimes when selecting a button or a box, there's a 1 second delay in its response time.
9. Loading is extremely slow when starting and finishing a workout.
10. Sometimes the app also doesn't recognize taps properly, which is a pain that I have learned to live with, unfortunately.Great app, love the layout and everything it provides.
11. If you are a trainer you will understand the frustration as you need to be focused on the clients form not on checking the app to see if it is working.
Steps to Troubleshoot & Fix My PT Hub Issues
1. Fix My PT Hub Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart My PT Hub: Restarting the app will resolve most errors.
- Update the My PT Hub App. Here is how:
- On Android goto PlayStore » Search for "My PT Hub" » Open My PT Hub » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for My PT Hub » click "UPDATE".
- Clear My PT Hub app cache: Clearing cached data will force your app to retrieve the latest data directly from My PT Hub servers.
- On Android, goto Settings » Apps » Select "My PT Hub" » click Storage » click "Clear Cache".
- Check My PT Hub app permissions. If any of these permissions required to use your device's features are disenabled, My PT Hub might not work.
- Uninstall and reinstall My PT Hub. If nothing else has worked, completely uninstall My PT Hub then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing My PT Hub not working
2. Fix My PT Hub Server issues & Internet Connection
- Check network connection: An unstable Internet will make My PT Hub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to My PT Hub not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, My PT Hub may not be able to connect to the Internet when running in the background.
Reported Issues
-
I don't use my pt hub as I do not use it anymore. Could you please remove my subscription contract? Thanks
— by Wasim Ali 1 year ago -
Hey just need to cancel my subscription for the moment. I’m just too busy and no time for it at the moment.
— by Jack O’Hare 2 years ago -
SUBSCRIPTION CANCELLATION REQUEST PLEASE
— by Martin Filani 2 years ago -
Delete account please I’m a client not a personal trainer
— by Ebony 2 years ago -
I unfortunately do not use the app and cannot afford these payments to come out of my bank account monthly
— by Katrina Begley 2 years ago -
Hello, I'm currently paying for the premium membership that I would like to cancel. May you help me with this? Thank you.
— by Natalie Desantiago 2 years ago -
Hi,
My name is Ana Maciel and I'm a PT that used to have an account with mypt hub to manage my clients.
I would like to cancel my subscription as my client base grew and I'm now with another type of services.
Many thanks,
Ana Maciel— by Ana 2 years ago -
Greetings,
I am no longer a PT and wish to delete my account. Thank you.— by Jared Lafal 2 years ago -
I would like to cancel my subscription to My PT Hub, please confirm how to do this. Many thanks
— by Jo Davey 2 years ago -
Hi I have subscribed to an 8 week programme and am unable to complete can you please cancel my next payment subscription before it comes out. Thank you
— by Leeanne dempsey 2 years ago -
Free trial about to end, if this a auto renewal I would not like it to continue. I have not had the use for pt hub that I thought I would.
— by Jordan Pearson 2 years ago -
No longer a pt, so don’t need this service
— by Nicole Campbell 2 years ago -
Please could you definitely cancel my subscription. Thank you.
— by Elie Andy Aquereburu 2 years ago -
Please delete my account as I found something else to use. Thank you
— by Brandon Mckay 2 years ago -
Hi there i no longer use this app so i would like to cancel my subscription
— by Joey Dal Santo 2 years ago -
Hello,
I wish to cancel my subscription.
I have had my account passed for the past 3 months whilst I trialed different software and have found ones I prefer more.
Before cancelling would it be possible to redeem clients progress photos uploaded to the app as they didn't have them saved to their own phone?
Thank you
Antonia— by Antonia 2 years ago -
I have tried to cancel my £20 subscription for 2 months now qnd it is still taking it out which I didn't authorise and another is being taken tomorrow
Please can this be sorted.
Kind regards
Cara— by Cara Hodges 2 years ago -
I would like to cancel my subscription because I no longer use it
— by Tyler Penrose 2 years ago -
Hi I would like to cancel mypthub as I do not use this app or website anymore for my business. The account is a “Trainers” account.
— by Scott Ivey 2 years ago -
Please cancel my subscription because am not benefiting from your services am sure you can see. Please can you refund my money you have taken out today. Have had a bad 2 years with all the covid19 you just taken money from my account without any notice or email to say we are renewing your subscription.
— by Kangwa Mumba 2 years ago -
Hi I would like to cancel mypthub as I do not use this app or website anymore for my business. Thank you Niamh
— by Niamh Townsend 2 years ago -
My PT Hub is not what I'm looking for. Therefore, I want my subscription terminated.
— by Tamia Matsimella 2 years ago -
I have the my pt hub app which I’m paying for monthly that I can’t even log into. It’s using the email address jkphysique01@redacted but I can’t log in using that account to cancel the subscription. I have t used it for about 12 months so please cancel this subscription immediately
— by Jamie kelly 3 years ago -
Please delete My PT Hub account and app. I no longer have use for it.
I have tried to delete it already.
Thanks— by Billy Stevenson 3 years ago -
I would like to cancel my subscription with immediate effect, please.
The app does not work properly. I mentioned this months ago, but nothing has been done about it.
Thanks
Josh— by Josh Jones 3 years ago -
I would like to cancel my subscription as I am no longer an online coach
— by emily valentine 3 years ago -
Please cancel my subscription and account
— by Andrew 3 years ago -
Please cancel my subscription to myPThub which I thought it was only for a year and now 2-3 years later it is still charging my and there is no option to cancel the subscription in the website which is very anoying
— by Victoria Robinson 3 years ago -
Please delete this account
— by Deleted account 3 years ago
