Contact Hero Customer Service

Why should I report an Issue with Herobyfit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of baiyimei to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sad because I really wanted it.Update didn't do anything, profile is still freezing the app with a bright orange screen, the watch is still disconnecting from the app, the only good thing about it is the watch is pretty, an doesn't need charged for at least 4weeks, tracks heart rate but not blood pressure I have to manually do my pressure each time I reconnect the app as it doesn't store the details I'm days missing for sleep and blood pressure, bought a amazfit band for my vitals as this one is only good for the time checkWhy all of a sudden is this app constantly popping up for me to change phone settings.

2. I just want to be able to set it to normal 12 hour time and not have to worry about fixing it every time I use it..Like the watch but since recent update have lost the abilty to recieve text message notifications on the watch and does not keep the proper sleep and steps that it records.

3. So I am not waking up and it dose not go off!!! I decided to unistall the app and reinstall to fix it now it will not connect! I guess I need to look for a new sports watch!!!!App wont open, i updated the app and now it wont stay open long enough to syncronize it with my watch! Ive uninstalled and reinstalled, cleared the cache, but it stays open less than a second then force closesSo my watch runs off this app; I don't hate it, but it's also buggy.

4. Watch faces give you many artsy displays of the time, but all I want to see is 12:00:00 AM, and the date as Jan 01, 2022, and steps count and the battery life where I can see them.

5. Reading glasses required to see date, steps, battery on all watch faces in the selection.

6. I am not going to carry those around and wear them every time I need to look at my watch.

7. An update mightl help, but for now I regret buying a watch that uses this app.Many watch faces but none are useful.

8. But the app does not stay connected to the watch no matter what settings I use.

9. Not A very good product the watch is cute but it just will not allow you to get the full function with it.

10. The watch, and therefore the app, stopped counting my steps.

11. The watch is fine, great for the price.

1. Fix Hero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hero: Restarting the app will resolve most errors.
2. Update the Hero App. Here is how:
   1. On Android goto PlayStore » Search for "Hero" » Open Herobyfit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hero » click "UPDATE".
3. Clear Herobyfit app cache: Clearing cached data will force your app to retrieve the latest data directly from Hero servers.
   1. On Android, goto Settings » Apps » Select "Herobyfit" » click Storage » click "Clear Cache".
4. Check Hero app permissions. If any of these permissions required to use your device's features are disenabled, Hero might not work.
5. Uninstall and reinstall Hero. If nothing else has worked, completely uninstall Hero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hero not working

2. Fix Hero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hero may not be able to connect to the Internet when running in the background.