Published by Inditex on Nov 15, 2024

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Why should I report an Issue with OYSHO: Online Fashion Store?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Inditex to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact OYSHO: Online Fashion Store image 1 contact OYSHO: Online Fashion Store image 2

About OYSHO: Online Fashion Store

1. It’s easy to use and makes browsing different products and categories easier than ever; you can search a wide range of clothes from leggings and tops to sweatshirt or lifestyle looks. • Easy browsing; discover our latest trends and new arrivals in Sport and Fashion. • Scan labels on items to find out all about them. • Check stock and receive notifications when an out-of-stock item becomes available again.

2. Easy payment: save and view your receipts on the OYSHO app, from both physical and online stores. • Select your nearest store and discover the available collections. • You’ll be able to collect your order in an hour.

3. All OYSHO sportswear collections offer the best quality, technology and innovation in each garment so you can enjoy your favourite sport in maximum comfort without limitations.

4. Discover the latest sportswear trends with our technical and functional collections for your favourite sport.

5. Download the OYSHO app now and enjoy the latest new arrivals in Sport and Fashion.

6. Track your orders: it’s easy to track your purchases and returns; you’ll be able to see more of the delivery process and you’ll be able to request returns and check their status.

7. Find versatile garments in high-quality materials with innovative technology to improve your performance in everything from high intensity training to yoga, running and Pilates.

8. Find the sportswear you need for your favourite workout: fitness, gym, skiing, cycling, yoga, Pilates and much more.

9. Find leggings, sweatshirts, tops, sports bras, jackets, sports trousers, shorts, trainers and much more.

10. Browse and shop the latest new arrivals in Sport and Athleisure. Shop now!

11. By downloading the OYSHO app, you’ll have simple, intuitive shopping at your fingertips.

OYSHO Customer Insights

1. If the cloths wouldn't be so good, I would have given up! Please solve this issue, no one wants to see heavy videos, all we want is to buy the goods 🤯Awful experience, one of the wors internet shopping carts and payment processing! Tried many times and at the end the products were not in the cart.

2. Impossible to buy from! I suggest the app designers stop trying to make it so fancy with lots of motion effects and instead focus on actually showing customers the products they are selling.Overall, I like the design, everything was easy to search and find, but there are couple of things I found a little buggy.

3. I cleared the app data and reinstalled, but it's no use.Terrible experience! All the shops are closed and we are depending on ordering online, took me over an hour to order 3 items on the app...always freezing or stopped working.

4. Super user friendly, clothes well divided in categories and filters can be use really easy.Too slow and with the new update I can't open the items, it gets back to the homepage!The app is very bad in Romania.

5. Secondly, after 10 minutes spent using the app, it was very difficult to continue due to slow loading and freezing sometimes.The app does not work.

6. Money was paid, then the products were not in their stock...processed very later and my money was blocked in their account for almost a week.

7. You're loosing orders.The app crashes all the time and photos of the products are blank.

8. Since I downloaded it, i can't create account or connect to it via Facebook, ofc, also couldn't place any order.

9. However, i love the products, but please update the app !!!UNUSABLE.

10. Firstly, the thing that was hard for me to deal with, was to display the Filter button at the bottom of the screen.

11. I have a galaxy note 10+ up date on all softwares + a stable 5G connection / high speed wireless connection.

Steps to Troubleshoot & Fix OYSHO Issues

1. Fix OYSHO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OYSHO: Restarting the app will resolve most errors.
  2. Update the OYSHO App. Here is how:
    1. On Android goto PlayStore » Search for "OYSHO" » Open OYSHO: Online Fashion Store » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OYSHO » click "UPDATE".
  3. Clear OYSHO: Online Fashion Store app cache: Clearing cached data will force your app to retrieve the latest data directly from OYSHO servers.
    1. On Android, goto Settings » Apps » Select "OYSHO: Online Fashion Store" » click Storage » click "Clear Cache".
  4. Check OYSHO app permissions. If any of these permissions required to use your device's features are disenabled, OYSHO might not work.
  5. Uninstall and reinstall OYSHO. If nothing else has worked, completely uninstall OYSHO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OYSHO not working


2. Fix OYSHO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OYSHO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OYSHO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OYSHO may not be able to connect to the Internet when running in the background.

Reported Issues