Published by Good On You on Oct 7, 2024

Report an issue with Good On You.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Good On You – Ethical Fashion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Good On You to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Good On You – Ethical Fashion image 1 contact Good On You – Ethical Fashion image 2

About Good On You – Ethical Fashion

1. Good On You is the world’s best source of sustainability information: use the app to find tips, guides, and curated edits, and stay up to date with the most important issues in fashion and beauty.

2. The Good On You app gives you the power to easily check the impact of your favourite brands on the issues you care about.

3. Find out how thousands of brands impact on people, the planet, and animals.

4. And if your favourite brand doesn’t make the grade, use Good On You to find more sustainable alternatives that meet your needs.

5. Each brand receives an easy-to-understand rating out of five, from “We Avoid” (1) to “Great” (5), and individual scores for its impact on people, the planet, and animals.

6. Discover new more sustainable fashion and beauty brands.

7. Use the app to discover better alternatives, learn more how to make better choices, and get exclusive offers from the best brands.

8. You can also use your consumer power by sending a message to brands, urging them to do better. Just window shopping?

9. Good On You is your trusted source of sustainability ratings for fashion and beauty.

10. Join more than a million people worldwide using Good On You to shop better and create a sustainable future.

11. Browse thousands of brands, all assessed against our comprehensive rating system.

Good On You Customer Insights

1. It isnt perfect but still better than searching everything yourself which can take hours, so really can't complain for free! Very US centric right now, would be great if you could choose your region and see shops tailored to your country, I've end up clicking onto a lot of US sites and I hate shipping from so far!It's good, but it could be better if it had things like showing different brands on the search page if the search bar is empty, and maybe you could filter them by price or rating.

2. I know there are several outlets where the clothes just don't last long which just adds to the waste problem.Good idea for an app but often I find it slow to load and at the moment it's not really working at all, it won't search or load any of the articles.

3. It sounds like the developers hope to add some changes and I hope that includes MORE filters, and filtering that works!Love the app and the whole idea of it, but I am noticing loading times are waaaaaay too long, if it even decides to load.

4. I'd like better filters too, for example, to search for brands shipping from my own country.

5. I love this concept and it's great for doing quick and easy research on brands you know to see if they are sustainable and ethical.

6. At first I though it was my internet speed, but I could go on YouTube and play a video with the best quality no problem! I hope you guys can fix this, maybe it's a bug? But yeah, either way, keep up the good work!If it ran smoothly I would give 5 stars.

7. Harder if you are browsing, the filters don't seem to work, for example if you select dresses you still get shops that dont sell dresses.

8. The filters don't seem to work at all - for example I'll select "shorts" and "$$" as filters, but I'll get results for all prices and shops that don't sell shorts.

9. Would like more choices which are available in the UK, the ability to search by country would be good.

10. But when you have the time to browse, it is an excellent way of getting to know ethicala nd sustainable brands out there.Yeah all works fine again now.

11. Not being able to add a profile photo and suchThe concept is great and it is so useful to use when you are looking for a particular business and want the details.

Steps to Troubleshoot & Fix Good On You Issues

1. Fix Good On You Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Good On You: Restarting the app will resolve most errors.
  2. Update the Good On You App. Here is how:
    1. On Android goto PlayStore » Search for "Good On You" » Open Good On You – Ethical Fashion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Good On You » click "UPDATE".
  3. Clear Good On You – Ethical Fashion app cache: Clearing cached data will force your app to retrieve the latest data directly from Good On You servers.
    1. On Android, goto Settings » Apps » Select "Good On You – Ethical Fashion" » click Storage » click "Clear Cache".
  4. Check Good On You app permissions. If any of these permissions required to use your device's features are disenabled, Good On You might not work.
  5. Uninstall and reinstall Good On You. If nothing else has worked, completely uninstall Good On You then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Good On You not working


2. Fix Good On You Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Good On You be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Good On You not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Good On You may not be able to connect to the Internet when running in the background.

Reported Issues