Published by Inditex

Report an issue with Uterqüe Shop Online.
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Why should I report an Issue with Uterqüe Shop Online?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Inditex to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Uterqüe Shop Online Customer Insights

1. I ordered many times through the app but this last time when I checkout I can't delete items from the bag the edit button only allows to change the number of items but not delete the item even when it was sold outNot user friendly at all!! When you try to move forward after entering the shipping address , it seems you need to add another address but in reality you only need to select the address!!!The app itself is not bad, but you have removed many countries where you deliver the goods.

2. This is very dissapointing for such a big company to not have a working appVery disappointed! Have order a pair of shoes for eid and trusted the date of delivery given (Monday the day before Eid) on the same day I was supposed to receive it, it got cancelled from the store!Good experience for ordering but the returns information should be also available on your account in order to track itIt is imposible to ger attention.

3. And shouldn't you have worldwide delivery anyway?For Qatar it's not working now.

4. It's asking for email for 10% off but when you try to subscribe it says try another time.

5. I had to delete the app and I will reinstall to see if anything changes.

6. I'm from Norway and it's ridiculous that you don't have delivery in here and you did have it before.

7. It has bugs.

Steps to Troubleshoot & Fix Uterqüe Shop Online Issues

1. Fix Uterqüe Shop Online Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Uterqüe Shop Online: Restarting the app will resolve most errors.
  2. Update the Uterqüe Shop Online App. Here is how:
    1. On Android goto PlayStore » Search for "Uterqüe Shop Online" » Open Uterqüe Shop Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Uterqüe Shop Online » click "UPDATE".
  3. Clear Uterqüe Shop Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Uterqüe Shop Online servers.
    1. On Android, goto Settings » Apps » Select "Uterqüe Shop Online" » click Storage » click "Clear Cache".
  4. Check Uterqüe Shop Online app permissions. If any of these permissions required to use your device's features are disenabled, Uterqüe Shop Online might not work.
  5. Uninstall and reinstall Uterqüe Shop Online. If nothing else has worked, completely uninstall Uterqüe Shop Online then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Uterqüe Shop Online not working


2. Fix Uterqüe Shop Online Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Uterqüe Shop Online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Uterqüe Shop Online not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Uterqüe Shop Online may not be able to connect to the Internet when running in the background.

Reported Issues