Contact CONNECT Customer Service

Why should I report an Issue with CONNECT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iHealth Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Connect App for iHealth Next enables iHealth partner apps to easily measure vital signs using iHealth Labs' mobile health devices.

2. If you are interested in using the Connect App for iHealth Next for your vital sign measurement, please contact us at enterprise@ihealthlabs. com, with subject include "[iHealth Next Connect]".

3. Behind the scene, the Connect App leverages mobile deep links to hide the complex measurement workflow inside and achieve simple integration with our partner apps.

4. Finally, for end users, the Connect App also provides comprehensive FAQs for iHealth devices.

1. Fix CONNECT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CONNECT: Restarting the app will resolve most errors.
2. Update the CONNECT App. Here is how:
   1. On Android goto PlayStore » Search for "CONNECT" » Open CONNECT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CONNECT » click "UPDATE".
3. Clear CONNECT app cache: Clearing cached data will force your app to retrieve the latest data directly from CONNECT servers.
   1. On Android, goto Settings » Apps » Select "CONNECT" » click Storage » click "Clear Cache".
4. Check CONNECT app permissions. If any of these permissions required to use your device's features are disenabled, CONNECT might not work.
5. Uninstall and reinstall CONNECT. If nothing else has worked, completely uninstall CONNECT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CONNECT not working

2. Fix CONNECT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CONNECT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CONNECT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CONNECT may not be able to connect to the Internet when running in the background.