Published by Bonsai Inc on Jul 12, 2024

Report an issue with Bonsai Time Tracker & Invoices.
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Why should I report an Issue with Bonsai Time Tracker & Invoices?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bonsai Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bonsai Time Tracker & Invoices

1. Designed specifically for contract work, our mobile app includes a simple time tracker that integrates with your ongoing projects and clients.

2. From there, you can see an overview of your freelance business’ income and expenses in your dashboard, saving you time and letting you focus on doing the work you love.

3. Bonsai is the time tracking, invoicing and expense management solution that integrates perfectly within your workflow.

4. Once you’ve tracked your time, you can easily add them to a new invoice for billing.

5. Our mobile app let’s you easily take a picture and bill it to one of your projects in seconds.

6. Have expenses that need to be tracked and categorized?

7. When you’re ready, you can add these to your invoices along with your timesheet.

8. Boost your productivity as a freelancer or agency with Bonsai.

Bonsai Time Tracker & Invoices Customer Insights

1. It should be more intuitive to retroactively log hours, because I don't set an active timer while I work.Love the Bonsai app! I just started freelancing and as my business got bigger, I needed a tool to do light project management as well as track time, send contracts and invoices, and keep track of business expenses.

2. I don't know what the problem is on the back-end, but untill this issue is fixed, the app is completely unusable.Now that the Android version allows to view and create invoices in the app , 5 stars 🙂 My fav invoicing tool for more than a year now, desktop version also has proposals, contracts, plus time and expenses tracking and much more on both pc and desktop.

3. Just great!Quite a decent app for freelancers: invoices, analytics, income & expenses tracking, and much more 👍🏻 Currently, the service is mostly aimed at US citizens with some features curated specifically for them, but ppl from other countries will definitely enjoy Bonsai as well ☑️ It’s a bit on a pricey side, though.

4. However, Bonsai might cover almost all needs regarding finances and analytics for some people 🔥 TL;DR: Bonsai is great for freelancers, especially the US ones.So much better than Quickbooks! Love all of the features, affordability, sleek UI, and excellent customer support.

5. Keep up the great work!Mobile version would not allow me to control the time tracker.It's hard to understand but very interesting.

6. Thanks, Bonsai!The app is good for the small things like generating an invoice, tracking expenses while traveling, or time tracking.

7. Time tracking is a little odd though - you need to start the timer, pause it, and then edit the few logged seconds to whatever time you wanted to log.

8. I came back and removed a star off my review for that.Adding hours and creating invoices make this app super useful when I'm not on my desktop.

9. The app is a great mobile version of the web app, but missing some features we all seem to want.

10. Primarily having to enter my account and password every time I open the app each day, and then type in a code from my email.

11. the service is good, the app and even the web version on mobile have got a tone of bugs that really annoy me.

Steps to Troubleshoot & Fix Bonsai Time Tracker & Invoices Issues

1. Fix Bonsai Time Tracker & Invoices Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bonsai Time Tracker & Invoices: Restarting the app will resolve most errors.
  2. Update the Bonsai Time Tracker & Invoices App. Here is how:
    1. On Android goto PlayStore » Search for "Bonsai Time Tracker & Invoices" » Open Bonsai Time Tracker & Invoices » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bonsai Time Tracker & Invoices » click "UPDATE".
  3. Clear Bonsai Time Tracker & Invoices app cache: Clearing cached data will force your app to retrieve the latest data directly from Bonsai Time Tracker & Invoices servers.
    1. On Android, goto Settings » Apps » Select "Bonsai Time Tracker & Invoices" » click Storage » click "Clear Cache".
  4. Check Bonsai Time Tracker & Invoices app permissions. If any of these permissions required to use your device's features are disenabled, Bonsai Time Tracker & Invoices might not work.
  5. Uninstall and reinstall Bonsai Time Tracker & Invoices. If nothing else has worked, completely uninstall Bonsai Time Tracker & Invoices then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bonsai Time Tracker & Invoices not working


2. Fix Bonsai Time Tracker & Invoices Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bonsai Time Tracker & Invoices be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bonsai Time Tracker & Invoices not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bonsai Time Tracker & Invoices may not be able to connect to the Internet when running in the background.

Reported Issues