Contact RA Monitor Customer Service

Why should I report an Issue with RA Monitor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RPM Healthcare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. More than just an intuitive tool for tracking your symptoms, their impact on your ability to function, and triggers, RA Monitor allows you to access the support of your specialist (or our RA Navigator) and the anonymous community of other RA sufferers that you can interact with if you choose.

2. Designed in concert with RPM Healthcare’s founders' 35+ years of patient education expertise. -Connect to your specialist (or our RA Navigator)—allows healthcare providers to follow your progress between visits.

3. The first Rheumatoid Arthritis (RA) monitoring app that connects you to your specialist presents a clean interface and informative reporting.

4. Easy-to-read reports can be shared with others, such as family, friends or your healthcare providers.

5. Get daily information that helps get your RA under control, such as news, tips, and inspirations.

6. Change providers when you choose.

1. Maybe add fogginess scale as well as morning and evening tracking as symptoms are worse in the morning and tend to get better as I push through the pain..... please add more body part options like ribs, hand bones and feet bones ect, coz they hurt too.... BUT IT'S A FANTASTIC TOOL!!!!!!!!!!!! THANKS FOR IT!!!!!!Really helpful for tracking individual joints that hurt.

2. For example, I have pain in both my hands and so being able to copy it from my right side to my left side would be beneficial as I wouldn't have to fill it out twice.

3. You can't indicate severity of pain or swelling or how long the pain lasted, and it doesn't show all potentially affected joints (in particular I'd like it if it showed ribs).

4. Also, if a dot could be present for thoracic spine and ribs that would be great! Another helpful feature would be interface to view reports online.

5. I'd also like to copy and paste symptoms from previous days or copy symptoms from one side and paste it to the other side.

6. It would be nice to have a pain scale for each joint, but that is sort of measured in the how you feel and difficulty with activity sections.

7. it would be helpful if you could click on multiple joints and then pick from a list of symptoms.

8. I typically have the same issues in both sides and it would be nice to save me extra taps.Very useful app to help log RA symptoms and give a view over time.

9. I'm wondering if it's possible to add a copy to other side feature when selecting joints.

10. I have both my primary and rheumatologist working together.This is a great app to monitor my pain.

11. Viewing them on my phone screen doesn't allow a great wide view.

1. Fix RA Monitor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RA Monitor: Restarting the app will resolve most errors.
2. Update the RA Monitor App. Here is how:
   1. On Android goto PlayStore » Search for "RA Monitor" » Open RA Monitor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RA Monitor » click "UPDATE".
3. Clear RA Monitor app cache: Clearing cached data will force your app to retrieve the latest data directly from RA Monitor servers.
   1. On Android, goto Settings » Apps » Select "RA Monitor" » click Storage » click "Clear Cache".
4. Check RA Monitor app permissions. If any of these permissions required to use your device's features are disenabled, RA Monitor might not work.
5. Uninstall and reinstall RA Monitor. If nothing else has worked, completely uninstall RA Monitor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RA Monitor not working

2. Fix RA Monitor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RA Monitor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RA Monitor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RA Monitor may not be able to connect to the Internet when running in the background.