Contact Grab Driver Customer Service

Why should I report an Issue with Grab Driver: App for Partners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grab Holdings to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is our mission to drive Southeast Asia forward by creating economic empowerment for you and everyone in the region. - You get to be your own boss - decide when, where and how often you want to work. - Maintain a source of reliable earnings - Grab gives you access to millions of customers, instant cash out options, loyalty programs and even upskilling opportunities to help you plan your future. - You could choose to drive passengers or deliver food and other packages, or do all of these with just a single app.

2. Grab offers the ability for users to receive personalised targeted advertising, offers and updates from Grab and its partners and communications/advertising from certain third party apps based on activity on your devices.

3. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar.

4. And you will have the most committed Grab Support teams waiting to serve you around the clock when you need help.

5. Grab is Southeast Asia's leading superapp.

6. Partnering with us helps to boost your earning potential and build a sustainable livelihood.

7. We're excited to be on this journey with you.

8. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app.

1. And once arrived to the pickup point when the booking customer not at the pick up point i want to cancel the booking on passenger no show but there's only 1 option appears Can't Reach On Time and my cancellation rate got effected.

2. After Grab launching Grab navigation app and trying hard to force driver partners to use it , if we didn't now those still using Waze might have big problems after every time pickup.

3. Really not worth it as they always count the distance from vendor to cuatomer, cannot be bother to actually count on where the rider locatiom is.I am use to it using Waze navigation from day one as a phd.

4. Please seriously looks into this as it is also hazardous for the driver without a clear indication.Need to have better options for cancellations due to inappropriate pickup locations when customers are not even able to be contactable.

5. When made any selection of the two available options why penalizedHello Grab, I would like Grab to improve on the Navigation portion.

6. low on order and the most important is very often to detect wrong routes and prefering to take driver to go through traffic jam ones instead of the fastest or more ideal routes.

7. Existing 2 options (Accepted order by mistake and cannot arrive in time) are not appropriate for the reason being.

8. System kind of stupid set-up, rider is far-away from pick-up point yet will receive the order.

9. Giving feedback to help improve, it seems like I will get punished for doing so.Basics-Cannot input Arrived as it keeps loading to the server.

10. Arrival bug: when there is a back to back trip, after ending the first trip, second trip shows up and I need to press arrived.

11. ThanksI have been facing map problems for months, using either Grab or Waze.

1. Fix Grab Driver Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Grab Driver: Restarting the app will resolve most errors.
2. Update the Grab Driver App. Here is how:
   1. On Android goto PlayStore » Search for "Grab Driver" » Open Grab Driver: App for Partners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grab Driver » click "UPDATE".
3. Clear Grab Driver: App for Partners app cache: Clearing cached data will force your app to retrieve the latest data directly from Grab Driver servers.
   1. On Android, goto Settings » Apps » Select "Grab Driver: App for Partners" » click Storage » click "Clear Cache".
4. Check Grab Driver app permissions. If any of these permissions required to use your device's features are disenabled, Grab Driver might not work.
5. Uninstall and reinstall Grab Driver. If nothing else has worked, completely uninstall Grab Driver then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Grab Driver not working

2. Fix Grab Driver Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Grab Driver be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Grab Driver not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Grab Driver may not be able to connect to the Internet when running in the background.