Contact GrabShuttle Customer Service

Why should I report an Issue with GrabShuttle?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grab Holdings to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. no replies heard from them yet.VERY BAD EXPERIENCE FOR E FIRST TIME N IT WOULD BE MY LAST TIME TAKING THIS STUPID GRAB SHUTTLE!!! THEY CHANGE THE PLATE NUMBER VERY LAST MIN!!!! EVEN THOU IT JZ PATHETIC $5.50 PER TRIP BUT THEIR SYSTEM IS VERY POOR!!!! I WAS DOWN WAITING SINCE 5.20PM WHEN IT STATE 5.40PM,, I EVEN THE SCREENSHOT OF IT!!! BUT WHEN THE BUS LEFT AT EXACT 5.40PM,, THAT ONLY WHEN THE PLATE NUMBER CHANGE!!!! NO MORE GRAB SHUTTLE FOR ME!!!! SUPER BAD EXPERIENCE FOR THE FIRST TIME!!!!!!!Driver can let passenger wait for 15 mins.

2. driver arrive earlier than stated timing but didnt wait for passenger and left early.

3. Passenger arrive punctually but yet the bus left before pick up time.

4. This had happen a few times and grabshuttle support reply is slow and also system seems to have a flaw where i was charge for something which i did not book.

5. Consumer have no avenues to feedback.just like grab app and other grab services.

6. hope a competitor lower price and outcompetes them.Previously input card details and wanted to remove it but the app can't even load.

7. Need to close app for many times to book a trip.

8. full of bugs and poor service.

9. ThanksThis app needs a better way to search for routes.

10. very bad customer service rendered.

11. This is not fair to consumer.

1. Fix GrabShuttle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GrabShuttle: Restarting the app will resolve most errors.
2. Update the GrabShuttle App. Here is how:
   1. On Android goto PlayStore » Search for "GrabShuttle" » Open GrabShuttle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GrabShuttle » click "UPDATE".
3. Clear GrabShuttle app cache: Clearing cached data will force your app to retrieve the latest data directly from GrabShuttle servers.
   1. On Android, goto Settings » Apps » Select "GrabShuttle" » click Storage » click "Clear Cache".
4. Check GrabShuttle app permissions. If any of these permissions required to use your device's features are disenabled, GrabShuttle might not work.
5. Uninstall and reinstall GrabShuttle. If nothing else has worked, completely uninstall GrabShuttle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GrabShuttle not working

2. Fix GrabShuttle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GrabShuttle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GrabShuttle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GrabShuttle may not be able to connect to the Internet when running in the background.