Contact GO Customer Service

Why should I report an Issue with GO: Car and BUS Rides?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GO RIDE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The second problem is many of your Captains turn the AC off,(I've rate many of them for this case), they must Learn it's a default things on each customer Trip, not every customer talk to the captain for this, and just enough with bad journey rates.just one issue, whenever I type a location into the search bar no english names come up, this is perplexing to some of us who don't read arabic much, if there was an option to change language of the results that show up that would be great.Great application, but there is something wrong with the captains accepting a ride request.

2. Is there a possibility for the Captains to see the passenger's choice for what payment they will be using? (just show the captain that the passenger will pay with cash/go pay for this trip) Thank you.Greetings, since the app is new in the market, the tech dept should make it possible to share the app via message in the sense that if person A shares with B and B starts to actually use the app then both of them should receive some form of promos and B with C and so on and so forth.

3. captains don't take their paymens via go pay, I had to cancel my ride one time just so I could change the payment method.You've a map problems, when you open the App for new journey, the old from location appears whenever it must appear your exactly current location, you've log out from the App many times in order your current location appear as kick of location.

4. That would help increase the market base exponentially faster since there's an incentive and a chance to compete with Tirhal.Amazing app and very easy to use just make sure to define the right destinationOkai the app is great for car rides and all but you can be alot better in terms of bus services.. Personally I go to uni and this app couldve provided more rides to university areas with a list of daily routes from 6 am - 10pm or something... I'm waiting on this app to do betterThe app doesn't work on Xiaomi Redmi Note 11 Pro, please fix this issue as soon as possible.

5. Since Go Pay came out Captains kept asking if we will pay via cash or go pay and a number of them wanted/needed cash so they decline the trip.

6. The application is not showing that à captain has accepted a request, and I just received a phone call that someone has accepted my request.

7. Could you please fix this malfunction or train captains well to use the application if they don't have enough knowledge.

8. It's causing confusion both for the captains and myself as a customer.

9. Thank youExcellent app, fast, easy, Just if they give you the ability to change the way of your road you prefer to go through.

10. And if you have multiple places on the way.Since Go Pay came out, it made payment easier for my daily travel.

11. BUT, it needs some improvements for captains.

1. Fix GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GO: Restarting the app will resolve most errors.
2. Update the GO App. Here is how:
   1. On Android goto PlayStore » Search for "GO" » Open GO: Car and BUS Rides » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GO » click "UPDATE".
3. Clear GO: Car and BUS Rides app cache: Clearing cached data will force your app to retrieve the latest data directly from GO servers.
   1. On Android, goto Settings » Apps » Select "GO: Car and BUS Rides" » click Storage » click "Clear Cache".
4. Check GO app permissions. If any of these permissions required to use your device's features are disenabled, GO might not work.
5. Uninstall and reinstall GO. If nothing else has worked, completely uninstall GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GO not working

2. Fix GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GO may not be able to connect to the Internet when running in the background.