Contact myGeonaute connect Customer Service

Why should I report an Issue with myGeonaute connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Decathlon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What a joke! This is cheating consumers! I guess decathlon does not care at all and thinks everyone is just happy by using the scale without phone connection.The app works with Apple ipods but is absolute rubbish with Android.

2. My bluetooth connection is fine, my phone is pairing with the scale but then it fails at saving the data.

3. Thanks!!Horrible app and money wasted for that scale, have the scale now since nearly 2 years, initially the phone connection worked, then fewer and fewer, nowadays not at all anymore! If I want to contact the customer service/ support via the app, the app crashes.

4. what a crappy app.I GOT IT TO WORK I had the same issue as most of the other comments about the scale not being able to send data to your phone.

5. Would also be good if they can be extracted in CSV format.My scale fails to send data to my phone every time and shuts down before fata sending is completed.

6. Terrible app! Only managed to sync for the first week, then it failed for no reason! Now the scale is gone from the connected device and I have to connect it every time I want to weigh myself.

7. The other scales such as body fat, muscle mass and total body water are shown to 1 decimal place on the scale.

8. I hope after the update this bugs will be fixedI just bought the scale 700, which seems to be working fine, but it is impossible for the app to synchronise my profile.

9. I'll return Scale 700 tomorrowWe need to all values with decimals please! That's important otherwise we get different results in the app and on the scale.

10. With so many 1-star reviews, I wonder what is stopping them from overhauling the entire app?I keep having trouble syncing and even the connection is with Bluetooth , even in close , very close range keeps telling me the device can't be found , or that I don't have anything recorded or it simply can't see my watch .

11. You need decathlon connect app for Scale 700.

1. Fix myGeonaute connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myGeonaute connect: Restarting the app will resolve most errors.
2. Update the myGeonaute connect App. Here is how:
   1. On Android goto PlayStore » Search for "myGeonaute connect" » Open myGeonaute connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myGeonaute connect » click "UPDATE".
3. Clear myGeonaute connect app cache: Clearing cached data will force your app to retrieve the latest data directly from myGeonaute connect servers.
   1. On Android, goto Settings » Apps » Select "myGeonaute connect" » click Storage » click "Clear Cache".
4. Check myGeonaute connect app permissions. If any of these permissions required to use your device's features are disenabled, myGeonaute connect might not work.
5. Uninstall and reinstall myGeonaute connect. If nothing else has worked, completely uninstall myGeonaute connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myGeonaute connect not working

2. Fix myGeonaute connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myGeonaute connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myGeonaute connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myGeonaute connect may not be able to connect to the Internet when running in the background.