Contact BluecamCloud Customer Service

Why should I report an Issue with BluecamCloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mr Blue to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I use this to help assist with me watching my special needs child and if I can't go back to see what he was doing then it doesn't serve me any purposeI finally found a good alarm clock with a 2way audio and great quality picture.

2. 22, app has eventually updated on Android 13 but now crashes, I can't use the cam now, please assist.sometime it hang, need to power on off.It always tune media sound very loudly when opened, no matter what you tuned before.

3. Can't be used as surveillance camera becuz: when you try to access playback/alarm events, the app USUALLY! stops and displays 'BlueCam app has stopped', 'Open app again', 'Send feedback'.

4. Which password do I use? My account or the code that came with the product.Hi, this app has worked for me many years however the latest update will not update on my note 20 running Android 13, please kindly assist with this.

5. However, goes offline many times during the day and I CANNOT see any of my saved playback video files that my clock recorded since the last update.

6. Does anyone else have this problem ? If so please help..This camera has been working great.

7. Can't delete it??😩Since the recent update my mini Bluecam doesn't connect to my network.

8. However since the last update I can no longer access my saved files.

9. Does not give thumbnail pics of alarm events, so reviewing playback is long and tedious.

10. This is very frustrating since I need this cam to help watch my elderly grandmother at her nursing home.

11. Can't be used as a security camera becuz: it only alerts when viewing livefeed/playback.

1. Fix BluecamCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BluecamCloud: Restarting the app will resolve most errors.
2. Update the BluecamCloud App. Here is how:
   1. On Android goto PlayStore » Search for "BluecamCloud" » Open BluecamCloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BluecamCloud » click "UPDATE".
3. Clear BluecamCloud app cache: Clearing cached data will force your app to retrieve the latest data directly from BluecamCloud servers.
   1. On Android, goto Settings » Apps » Select "BluecamCloud" » click Storage » click "Clear Cache".
4. Check BluecamCloud app permissions. If any of these permissions required to use your device's features are disenabled, BluecamCloud might not work.
5. Uninstall and reinstall BluecamCloud. If nothing else has worked, completely uninstall BluecamCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BluecamCloud not working

2. Fix BluecamCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BluecamCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BluecamCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BluecamCloud may not be able to connect to the Internet when running in the background.