Published by Genie9 LTD on Oct 2, 2024

contact BigMIND - Cloud Backup Chat with our AI-based BigMIND Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with BigMIND?



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Why chat with our AI BigMIND Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BigMIND.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also, people sometimes have multiple accounts (might have multiples of certain Social Media accounts, multiple Google accounts, etc), so to be able to add more than one Facebook, or multiple Google Photos/Google Drive accounts, would be awesome.Big minds as helps my phone tremendously.

2. It comes with a generous free gig of storage, has a simple and easy-to-use interface, and offers top-notch security features like end-to-end encryption.

3. I have sampled many cloud storage apps prior to BIGMIND, and without fail all of them have proven to be less then desirable.

4. Michael Chussid"I recently started using the BigMIND cloud backup app on my Android device and have been really impressed with it.

5. If they weren't worthy of a glowing review I wouldn't want their space, free or otherwise! This app is easy, straight forward, uncomplicated & does what it promises to.

6. This is one of MANY cloud style storage apps I have, and by far the easiest to find what I'm looking for.

7. Thanks BigMIND.!This app offers to give you free space in exchange for a glowing review.

8. I've had to archive my old device twice for some reason and the app now tells me I have no licences for my current phone although it's backed up happily for the last 2 months.

9. I like how it will group together similar faces or you can search your pictures by category such as dogs, or + party or trees and it will group together all the pictures with whatever category you choose.

10. totally worth getting this appI truly like this app I'm huge into photography:and could use all the storage I could get until I get to a computer and transfer my photos over.

11. Download now and be delighted!I'm not sure what's happening but since I upgraded my phone Big Mind seems up be making me jump through hoops.

Steps to Troubleshoot & Fix BigMIND Issues

1. Fix BigMIND Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BigMIND: Restarting the app will resolve most errors.
  2. Update the BigMIND App. Here is how:
    1. On Android goto PlayStore » Search for "BigMIND" » Open BigMIND - Cloud Backup » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BigMIND » click "UPDATE".
  3. Clear BigMIND - Cloud Backup app cache: Clearing cached data will force your app to retrieve the latest data directly from BigMIND servers.
    1. On Android, goto Settings » Apps » Select "BigMIND - Cloud Backup" » click Storage » click "Clear Cache".
  4. Check BigMIND app permissions. If any of these permissions required to use your device's features are disenabled, BigMIND might not work.
  5. Uninstall and reinstall BigMIND. If nothing else has worked, completely uninstall BigMIND then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BigMIND not working


2. Fix BigMIND Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BigMIND be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BigMIND not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BigMIND may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

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