Published by Fmart Apps

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Why should I report an Issue with File Recovery: Photos, Videos?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fmart Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact File Recovery: Photos, Videos image 1 contact File Recovery: Photos, Videos image 2

About File Recovery: Photos, Videos

1. It will full scan your phone storage looking for deleted photos, videos, contacts and list them in an easy manner that will help you to restore them back to your phone storage.

2. Recovery deleted photos, videos & contact from your phone or external storage, and restore them to your gallery.

3. Recovery scan and displays all of your deleted image file, restore photos and recover photos to your gallery.

4. This app will solve your problem.

5. Open Recovery app and wait for the app to scan the deleted images, videos, contacts and select the deleted files to restore and click restore your gallery.

File Recovery Customer Insights

1. Got them all back right away with this app.This is helpful to recover deleted files but I can't open the recovered files 😒😒Absolute waste of time, asks for phone permission and even then doesnt recoverThis app is good but recovery images,videos,contact are all not recovery but app is good👍 thanks for reading ❤❤❤Needed to restore some contacts and it was quick and easy💯 % lost/deleted photos is recovered, its great AppNot satisfy only restore 2 video & 10 pic.old pic &old video not restore.

2. I am very much interested of my missing video.The only thing I got was a notification that here were my recover items and all that was there was the one that I still had nothing that was recovered.

3. So this apps lost times and data.Accidently deleted my photos.

4. Getting rid of the appIt not useful apps, because this app only photo that saved in the drive.

5. Still I didn't get one video which was saved 2 days before.

6. Some of videos, photos are not belongs to me.

Steps to Troubleshoot & Fix File Recovery Issues

1. Fix File Recovery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Recovery: Restarting the app will resolve most errors.
  2. Update the File Recovery App. Here is how:
    1. On Android goto PlayStore » Search for "File Recovery" » Open File Recovery: Photos, Videos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Recovery » click "UPDATE".
  3. Clear File Recovery: Photos, Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from File Recovery servers.
    1. On Android, goto Settings » Apps » Select "File Recovery: Photos, Videos" » click Storage » click "Clear Cache".
  4. Check File Recovery app permissions. If any of these permissions required to use your device's features are disenabled, File Recovery might not work.
  5. Uninstall and reinstall File Recovery. If nothing else has worked, completely uninstall File Recovery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Recovery not working


2. Fix File Recovery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Recovery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Recovery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Recovery may not be able to connect to the Internet when running in the background.

Reported Issues