Contact Train tickets, travel & times Customer Service

Why should I report an Issue with Train tickets, travel & times?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Great Western Railway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use the Great Western Railway app to plan your next journey and book train tickets with ease.

2. You’ll need to create an online GWR account or sign-in before you can purchase your train tickets.

1. On the main screen, the Ticket type should also be remembered from the last time, otherwise the Find tickets button is just redundant as you click through to edit journey anyway.App basically ok, although some others easier to navigate, but has one annoying flaw.

2. Always logs you out ,when you do put the correct password sais it's wrong try to change password won't let you , you can lose your train by trying to by tickets on this app it's pointless to have it.Redesign very much puts form over function.

3. So cant buy tickets or display ones bought on website until arrive back in UK.. update -it also fails with a "something went wrong" even if you have a non UK registered phone working on a UK network.

4. icons could be a bit bigger as well - when you are rushing to or from work with bags in your hand, it's sometimes hard to press a tiny tick box in the right place.Even though I'm in the UK, it worked for exactly one day before constantly telling me the app only works in the UK and nothing else.

5. Suddenly, I can't plan a journey or buy tickets, because I keep getting a message saying an error has occurred.

6. Then having the Find tickets button in the middle of the main screen is just obnoxious.

7. No amount of deleting and reinstalling, or even getting a new phone, solves this.It's fine when it works.

8. If not then it's time to find a new train ticket app.This app is terrible,don't bother with it.

9. Having the tick at the top right is pretty poor placement at the best of times, but for a left hand phone user its just tedious.

10. I only use it when Trainline seem to not have tickets available and it fills me with dread every time I open it.

11. At least they didn't hike the train fares up as well and remove all the low cost trains at the same time this year... oh wait, of course they did.

1. Fix Train tickets, travel & times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Train tickets, travel & times: Restarting the app will resolve most errors.
2. Update the Train tickets, travel & times App. Here is how:
   1. On Android goto PlayStore » Search for "Train tickets, travel & times" » Open Train tickets, travel & times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Train tickets, travel & times » click "UPDATE".
3. Clear Train tickets, travel & times app cache: Clearing cached data will force your app to retrieve the latest data directly from Train tickets, travel & times servers.
   1. On Android, goto Settings » Apps » Select "Train tickets, travel & times" » click Storage » click "Clear Cache".
4. Check Train tickets, travel & times app permissions. If any of these permissions required to use your device's features are disenabled, Train tickets, travel & times might not work.
5. Uninstall and reinstall Train tickets, travel & times. If nothing else has worked, completely uninstall Train tickets, travel & times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Train tickets, travel & times not working

2. Fix Train tickets, travel & times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Train tickets, travel & times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Train tickets, travel & times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Train tickets, travel & times may not be able to connect to the Internet when running in the background.