Contact Virgin Trains Customer Service

Why should I report an Issue with Virgin Trains: Tickets & Times?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Virgin Trains to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So annoyingI just want to buy an anytime day ticket for a local commute travelling on any train brand like I can at the booking office or at the machine at the station so I can get the train when I'm ready and not have to choose a specific time, that's very difficult using the app as I have to work it out by experimenting with different times and identify an anytime ticket by the price which is sometimes not even possible.

2. Tried getting a Virgin train ticket specifically and got "no method to deliver tickets" after attempting payment (e-ticket was selected as the only option).

3. Just a suggestion; having to switch between the ticket app and the rail card app can be time consuming and a bit frustrating when your tickets are getting checked.

4. Also it only lets me buy a ticket about 3 or 4 times out of 5, the rest of the time it says "Something went very, very wrong" o.k. great.Good app but doesn't have full capabilities of website.

5. Especially useful when app has many tickets as you'll only need to click into that journeys ticket once to manage it.ok when it works.

6. Automatic delay repay is a great idea but you should be able to chose to refund to a different bank card/PayPal from the card that was used to purchase the tickets.

7. Or just have a screen of recent tickets looked at, with an option to revive from list maybe.This is an excellent app, few tweaks needed to get five stars from a user experience point of view.

8. First attempt at paying ticket "oops something went wrong" second attempt "authorization failure".

9. Fix that at least and then we can start talking about not having people who buy the same ticket every day need 10 clicks every time...Really disappointed.

10. This is key when boarding a busy train so would be better if this was larger and on the Barcode and Ticket tabs too so users don't have to scratch about for it.

11. My account only allows digital tickets however when booking a group trip, paper tickets are preferred.

1. Fix Virgin Trains Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virgin Trains: Restarting the app will resolve most errors.
2. Update the Virgin Trains App. Here is how:
   1. On Android goto PlayStore » Search for "Virgin Trains" » Open Virgin Trains: Tickets & Times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virgin Trains » click "UPDATE".
3. Clear Virgin Trains: Tickets & Times app cache: Clearing cached data will force your app to retrieve the latest data directly from Virgin Trains servers.
   1. On Android, goto Settings » Apps » Select "Virgin Trains: Tickets & Times" » click Storage » click "Clear Cache".
4. Check Virgin Trains app permissions. If any of these permissions required to use your device's features are disenabled, Virgin Trains might not work.
5. Uninstall and reinstall Virgin Trains. If nothing else has worked, completely uninstall Virgin Trains then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virgin Trains not working

2. Fix Virgin Trains Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virgin Trains be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virgin Trains not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virgin Trains may not be able to connect to the Internet when running in the background.