Published by TransPennine Express on Oct 17, 2023

Report an issue with Train tickets, travel & times.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Train tickets, travel & times?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TransPennine Express to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Train tickets, travel & times

1. No booking or card fees – download the TransPennine Express app to plan your next journey and buy train tickets to any destination in Britain.

2. You’ll need to create an online TransPennine Express account or sign-in before you can purchase your train tickets.

Train tickets, travel & times Customer Insights

1. Sad thing is it used to work well! Last couple times its taken payment and not had an e ticket in the wallet, had to call them and sort both times, now I've reinstalled and it won't load at all! Awful, avoid Edit: went back, even worse, technical issue prevents bookingUseless The app doesn't even work ...Due to technical issues what a jokeIt's so difficult to buy a ticket on app.

2. Why can't it save the tickets, or let me add them to Google Pay? -- UPDATE: The app now has a Add To Google Wallet option, but it doesn't work! I just get 'Ticket failed to add' error.No digital tickets are available, with paper tickets still being issued.

3. 'Add to Google Wallet' feature doesn't work when a booking contains tickets for multiple days, adds duplicates instead.

4. But the sign in issues are infuriating and potentially could cause major problems if I can't access my tickets on the train or station.It keeps logging you out and then you lose your tickets.

5. However it has stopped displaying my rail tickets, with the potential to be fined for having no ticket whilst travelling.

6. I have abandoned this company as a rail ticket supplier.It's very good for finding fares and train times but that's where it ends.

7. Despite contacting the company, they have failed to fix it (or even try to fix it?) There is absolutely no point in having smart technology if it lets the customer down at this fundamental level.

8. All in all a poor booking experience for UK rail and a joke compared to other countries.I've used this App for some considerable time.

9. Sometimes app fails to log in, meaning I can't access etickets while on the train! This would mean I get a penalty fare even though the app is at fault.

10. Frankly it waste your room in your smart phone.Frequently logs me out, sometimes needing to log in again every day or even multiple times per day.

11. Two stars instead of one because the interface is quite good, and it's easy to earn nectar points.

Steps to Troubleshoot & Fix Train tickets, travel & times Issues

1. Fix Train tickets, travel & times Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Train tickets, travel & times: Restarting the app will resolve most errors.
  2. Update the Train tickets, travel & times App. Here is how:
    1. On Android goto PlayStore » Search for "Train tickets, travel & times" » Open Train tickets, travel & times » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Train tickets, travel & times » click "UPDATE".
  3. Clear Train tickets, travel & times app cache: Clearing cached data will force your app to retrieve the latest data directly from Train tickets, travel & times servers.
    1. On Android, goto Settings » Apps » Select "Train tickets, travel & times" » click Storage » click "Clear Cache".
  4. Check Train tickets, travel & times app permissions. If any of these permissions required to use your device's features are disenabled, Train tickets, travel & times might not work.
  5. Uninstall and reinstall Train tickets, travel & times. If nothing else has worked, completely uninstall Train tickets, travel & times then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Train tickets, travel & times not working


2. Fix Train tickets, travel & times Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Train tickets, travel & times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Train tickets, travel & times not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Train tickets, travel & times may not be able to connect to the Internet when running in the background.

Reported Issues