Published by MBTA on Feb 14, 2024

Report an issue with MBTA mTicket.
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Why should I report an Issue with MBTA mTicket?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MBTA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MBTA mTicket

1. With the new MBTA mTicket App for Commuter Rail and Ferry, you can securely purchase MBTA Commuter Rail and Ferry Single Ride, Round-Trip, 10 Ride, and Monthly tickets in seconds.

2. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information and your smartphone is your ticket!

3. The Official MBTA mTicket App is like a ticket office in your pocket.

4. Once you purchase your ticket, it will always stick in My Tickets.

5. Buy a ticket anywhere, anytime - in seconds.

6. No problem -- we can easily transfer any purchased ticket.

7. Your smartphone is your ticket!

8. Never lose your ticket again!

9. Want to check your schedule or service updates?

10. You can check schedules and T-Alerts right from inside the app!

11. Need to replace your phone?

MBTA mTicket Customer Insights

1. Samsung Galaxy S23+.Currently, it won't allow me to purchase commuter rail tickets; this could be due to my TAP pass malfunctioning and having been replaced less than a month after I'd renewed.

2. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket.

3. Never had an issue but now it won't let me purchase tickets keeps telling me my card info is wrong but I'm 1000% positive it's correct.this app is not working on the newer versions of android.

4. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info.

5. I have to go into Boston to pick up my new ID (we have mail thieves), and it's going to be twice as much just to get there because of this glitch.This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase.

6. I have a samsung s21, tried to download for commuter rail fare purchases and kept getting a message that says only compatible with older android users.

7. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous.

8. It would be GREAT if one could receive an alert with track assignment for the train at South Station!!! There's always a crowd of people blocking the center of the station, staring up at the board.

9. Guess I'm back to buying paper passes at South Station, seems to be the only reliable way.Do not try to use this unless you are really familiar with the MBTA system.

10. Would be convenient for QTE FSA claims and tax returns if the app would email a ticket history with prices paid; mid/hi importance.

11. Only machine tickets or Charlie Card work.

Steps to Troubleshoot & Fix MBTA mTicket Issues

1. Fix MBTA mTicket Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MBTA mTicket: Restarting the app will resolve most errors.
  2. Update the MBTA mTicket App. Here is how:
    1. On Android goto PlayStore » Search for "MBTA mTicket" » Open MBTA mTicket » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MBTA mTicket » click "UPDATE".
  3. Clear MBTA mTicket app cache: Clearing cached data will force your app to retrieve the latest data directly from MBTA mTicket servers.
    1. On Android, goto Settings » Apps » Select "MBTA mTicket" » click Storage » click "Clear Cache".
  4. Check MBTA mTicket app permissions. If any of these permissions required to use your device's features are disenabled, MBTA mTicket might not work.
  5. Uninstall and reinstall MBTA mTicket. If nothing else has worked, completely uninstall MBTA mTicket then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MBTA mTicket not working


2. Fix MBTA mTicket Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MBTA mTicket be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MBTA mTicket not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MBTA mTicket may not be able to connect to the Internet when running in the background.

Reported Issues