Contact STHLM Traveling Customer Service

Why should I report an Issue with STHLM Traveling - SL Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of markupartist to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Trip planner for SL, Stockholm, Skånetrafiken and Västrafik for walking, biking and public transport.

2. Trusted by commuters and visitors since 2009 to plan their trips in Stockholm with SL.

3. Includes real-time data for metro, bus, tram cars and trains. - Your accounts (Read Google service configuration) – Required to show maps, this does not mean the app have access to or can read information from your Google Account.

1. It's the best SL app out there assuming you don't need to buy any tickets via the app.Was a good enough app, now I get prompts every time to opt out of ad tracking and slow connection to the SL servers.I love it , it works all fine , and most important ; the design is much better and nicer than the SL official app ! Well done :)It dosen't work, it only says "the search failed, please try again"... And when it does work it just crashes and tells me that I have to restart it.

2. Please try againWhen your advertising interferes with the core functionality of the app it's time to look for alternative methods to monetize.Found the button, I'll leave them on for the maintenance things and stuff, thanks for a good app.

3. Maybe because my phone is "based" in US? Either way this app was greatcan you please add an indication if a train is cancelled in the list of travel options.

4. it says inside but one needs to click each travel option to find out if it's cancelled or not.

5. or worse find out at the journey :-/I uninstalled this years ago when SL updated their app, but now I'm back and wonder why I made the switch.

6. And then it goes back to the same problems again...When searching for a trip the app suggests train departures that doesn't exist.

7. For some reason I couldn't get the actual SL app from Stockholm to work at all.

8. Great app! Always right and always accurate but couldn't purchase tickets on it.

9. Non-existentIt doesn't work .

10. In every search the following message appears: the search failed.

11. So I just went to the machine in the subway and bouine there.

1. Fix STHLM Traveling Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart STHLM Traveling: Restarting the app will resolve most errors.
2. Update the STHLM Traveling App. Here is how:
   1. On Android goto PlayStore » Search for "STHLM Traveling" » Open STHLM Traveling - SL Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for STHLM Traveling » click "UPDATE".
3. Clear STHLM Traveling - SL Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from STHLM Traveling servers.
   1. On Android, goto Settings » Apps » Select "STHLM Traveling - SL Planner" » click Storage » click "Clear Cache".
4. Check STHLM Traveling app permissions. If any of these permissions required to use your device's features are disenabled, STHLM Traveling might not work.
5. Uninstall and reinstall STHLM Traveling. If nothing else has worked, completely uninstall STHLM Traveling then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing STHLM Traveling not working

2. Fix STHLM Traveling Server issues & Internet Connection

1. Check network connection: An unstable Internet will make STHLM Traveling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to STHLM Traveling not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, STHLM Traveling may not be able to connect to the Internet when running in the background.